Sutton Park Burton Renault Reviews Summary

Customer Service

Pros:

• "James Blundell is amazing, he kept me updated throughout the process."
• "Mohammed was friendly, informative and kept me up to date with the delivery status on my new Clio."
• "James was very helpful sales person, very good he bought the car to my home for me to see it."
• "Matt let us look around all three [cars], giving us the time to start them up, inspect them and make our own decision."
• "Mohammed collected me from the train station on the day I arrived to collect the car."
• "James Blundell for another new Renault. See you in 3 years for the next one."
• "My sales person was Matthew Coello. He was most professional and courteous."
• "Mohammed is the best sales person. Needless to say, it's early days driving a completely different type of car but I'm thrilled with it."

Cons:

• "Only issue with Renault (this is not the salesmen, it’s the company) is didn’t appreciate them adding extras on to the price."
• "They are a complete shambles as this is the second time I have experienced this type of behaviour from Sutton Park."
• "The main dealer stamp isn’t worth the ink."
• "If 0 stars was an option I would give that. Do not reply to answer phone messages and never keep you informed."
• "My sons first new car a clio rs line. Car had to be put right after going to collect sticky tape over the doors."
• "Had a good experience with Sutton park. I needed a bigger car due to family getting bigger and Mo was a great help. I will return again in the future due to the service I received when buying my new car. Mo thanks again for all your help."
• "The service we got there was second to none. The young man Ethan, dealt with our needs from start to finish, without pushing or trying to make us purchase something we didn't want."
• "I bought a 2019 electric vehicle 3 weeks ago and found the sales staff most helpful. Due to the Covid situation it’s the first time that I have ever bought a car without seeing it, so trust was very important."

Product Quality

Pros:

• "The car was presented immaculately and Mo was very patient in explaining all facets and features of the car."
• "Very happy with my new vehicle and happy with the customer service I experienced."
• "The car is great and we couldn't be happier with our experience with Sutton Park, Burton-On-Trent."
• "Have been buying new cars from Sutton Park Burton for many years now. Always good friendly service and excellent deals."
• "Purchased a new captur after my wife got a new Clio in July purely down to the service she received previously."
• "I am very satisfied with the excellent service I received from the garage."
• "Very pleased with the car and highly recommend the dealer and James."
• "Test drive was pleasant, no pushy salesmanship and I managed to get a really good deal I was happy with and a trade in of my old car."

Cons:

• "When it was ready to collect (only 3 working days later), it was immaculate with 4 new tyres, new front brakes and a 12 month MOT on it."
• "I received my payment 5 working days after. (I call for asking on day 4)."
• "My sons first new car a clio rs line. Car had to be put right after going to collect sticky tape over the doors so needed removing how can anybody say it's all ready for you."
• "Considering we had travelled a long way to see the vehicle, that we did purchase and with covid restrictions in place, we were treated with a very professional and helpful sales person in Abbie, who kindly sent some good pictures and a video of the vehicle before we made the journey to view."
• "I recently had my car serviced and i find the service definitely of excellent standards. My car was even clean when returned. Very professional staff. I will definitely use their service again and refer this company to others."
• "Definitely recommend. Will be going back here when I need a new car. In fact, since I brought my car my son is about to buy his second car from there and my daughter is about to buy her first ever car from there."
• "I have just purchased a Renault Captur from this branch. The service and help from sales manager Abbie Prince in particular was excellent. The staff are knowledgeable and always very helpful. I am very pleased with the car."
• "Great service and help from Abbie, she was very helpful when we visited and also helped provide other options regarding vehicles and finance options, I’m extremely happy with the car I bought in the end and would highly recommend visiting!"