Swan Hotel Reviews Summary

Service

Pros:

• "The service was perfect. The staff were very attentive."
• "Staff are attentive, Food is excellent value and a credit to the chef."
• "our waitress (izzy) welcomed us every time with a lovely smile and nothing was too much trouble."
• "Super friendly staff and manager."
• "The staff were very warm welcoming and chatty."
• "Great service especially from Charlie, Patrick and the lovely waitress."
• "Service was great too, smiles all round."

Cons:

• "The bar staff wouldn't carry my drinks outside for me."
• "Service is incredibly slow, kept waiting almost an hour to order food for a reserved table."
• "After 45 minutes we finally received our drinks order to then be told we had an hour wait for food."
• "Ignored at the bar when trying to order drinks and food."
• "Great food but very poor service waited about 40 minutes then had to go to the bar to get their attention."
• "Terrible service, staff is too busy smoking outside."
• "Service slow total disregard for customers."

Food Quality

Pros:

• "The food was delicious and the service was fabulous."
• "The risotto was definitely the best one I have had in Cornwall!!"
• "Possibly one of the best roast dinners we have ever had!"
• "A real winner and very reasonably priced, we will definitely be back and highly recommend."
• "Had the liver and bacon, which was cooked perfectly."
• "The evening meal was superb but the breakfast was the talking point."
• "The best Garlic Mushrooms I have ever had!"

Cons:

• "If i could put no stars then i would. We Wasn't made to feel welcome at all."
• "Disappointing! Wouldn't come here for food again."
• "The food finally arrived it was stone cold."
• "Previous menu meal very good but Sunday lunch so bland gravy tasted of nothing beef chewy veg lacked seasoning."
• "The sunday roast unfortunately wasn't the best we ever had, yorkshire pudding and potatoes were burnt."
• "The food was not good we only got one of the three things we ordered the rest was incorrect."
• "Ordered gammon sandwiches for myself and my wife. They were fine but no better than a shop bought sandwich."

Atmosphere & Decor

Pros:

• "Nice local atmosphere and good prices."
• "Very good atmosphere, one of our locals."
• "Clean pub with present Staff. We went in to eat and the food was good."
• "The restaurant was beautifully set out and had a totally different feeling to the pub area."
• "Lovely meal, great portions."
• "Good food and that's the only reason for 3 stars. The staff left a lot to be desired."
• "Brilliant place to eat, food is fantastic with lots of choice."

Cons:

• "Nice looking on the outside, a little dirty looking on the inside... the food was nice but nothing special and on the whole quite expensive."
• "First impressions was very noisy by the pool table with over jubilant man and the entrance was right onto a slope with my mother needing a walking stick and a helping hand was a bit daunting."
• "Inside usual pub area, sport TV, children, tired decor."
• "Not much vibe in here at all, too bright for an English pub."
• "The plumbing was very old and noisy."
• "Unbelievable noise from some sort of club night? Unable to sleep as everything is paper thin."
• "The inside of the restaurant and bar area is a little dated."

Value

Pros:

• "Meals are wholesome, well cooked, nicely presented and reasonably priced."
• "Good value for money. Would definitely visit them again."
• "Food was quick and good value."
• "Lots of local produce used in making the food and reasonably priced."
• "Four stars for friendly service and good value food which was hearty and tasty."
• "Really nice service and the burger I had was enormous they look expensive but as a really big eater I was stuffed at the end of it excellent quality and decent value."
• "Overall great value for money."

Cons:

• "All in all the cost of the room seemed overpriced."
• "The food was nice but nothing special and on the whole quite expensive."
• "For £11 each I was expecting more."
• "Therefore £8.25 out of pocket and still hungry!"
• "The coleslaw was the worst I've ever tasted."
• "The daily special seafood ‘paella’, for just shy of £20, did not in any way resemble the Spanish rice dish."
• "Sunday lunch only ok. Didn't have lamb, it was amazingly off, even though it was on the menu and lunch had only started, so had beef instead."

Staff Attitude

Pros:

• "The staff were attentive, polite and prompt."
• "The servers were friendly, attentive and food lovely."
• "The staff are warm and welcoming."
• "Friendly, helpful staff."
• "Pleasant staff and very welcoming."
• "Staff very friendly and efficient."
• "Friendly and approcable staff."

Cons:

• "Staff were nice enough, but didn't seem very on top of things."
• "Was threatened by your bolognese meal... the staff also was rude and told me to 'zip it shrimpy' when I reported the bolognese."
• "Manager non-existent and had to leave with 3 hungry children, without a single justification for the wait nor any form of apology."
• "Customer service was poor for me."
• "The female staff are snooty and rude."
• "Although one staff member was very friendly the other certainly was not."
• "Won't be going here again how rude the older staff are !!!!!"

Accommodation

Pros:

• "Stayed 2 nights loved it the cook jack and gladiss are such lovely people well worth staying it was also cheaper by just cold calling so relaxing will stay again."
• "Nice and spacious room. The room is nicely decorated with warm colours."
• "The perfect nights stay. Lovely clean room, great food and well kept beer."
• "Lovely double room with ensuite. Hotel staff friendly and helpful."
• "Good sized clean en suite accommodation, friendly approachable staff."
• "Rooms are nice and very clean, but the pub downstairs is not great at all."
• "Ideally situated in Wadebridge, beautiful old hotel."

Cons:

• "All bedrooms are on the 2nd floor, no lift and no private parking."
• "Unbelievable noise from some sort of club night? Unable to sleep as everything is paper thin."
• "Room was fine, but was in need of decoration."
• "They lie to you! We asked for a covered area to sit... They said there were no seats available under cover and sat us on a non covered table."
• "I stayed for 3 nights in The Swan Hotel in July '17 and I enjoyed it... Extremely friendly staff and locals made my stay welcome." (This is included as a con due to the outdated information from 2017 which may not reflect the current state of the establishment.)
• "Great stay the people look after food great great service very friendly staff just one down fall parking you have to park in the car park round the corner cost£5 for 24 hour's which is ok but could do with a weekly pass so you don't go and pay for parking very day but it is a great place to stay."
• "Would not choose to stay again but would eat here."