Leven Valley Reviews Summary

Staff Service

Pros:

• "Had a wonderful Christmas lunch all the 'Murray table' the staff were attentive and very helpful."
• "I was so happy and felt very reasured by nicole and collette."
• "The young lady who dealt solo with all of our drinks and meal orders is to be particularly commended."
• "Staff were extremely helpful and friendly."
• "Staff who dealt with table were really friendly."
• "Absolutely amazing staff they made us feel so welcome."
• "Staff were very welcoming and helpful."

Cons:

• "The staff's attitude is absolute appalling especially the Manageress."
• "Staff are friendly but bit awkward when they ask was everything ok and you explain it wasn't as they just say sorry and that's it."
• "Such a bad service and rude staff, in the menu it says all you can eat on the buffet but when when I paid they said I need to pay for hot drink separately."
• "To top it all, the aggressive, intolerant attitude of the female who took my complaint left me aghast at the shocking standard of customer service!"
• "During our meal, not once did a member of staff ask if anything was alright, or if we needed anything."
• "Not once did a member of staff ask how the meal was."
• "Service was slow when we went but staff friendly."

Food Quality

Pros:

• "Love this place as all you can eat for a great price."
• "Sausage really tasty too. Lurpack butter? Don’t mind if I do!!! Great value for money."
• "Food was great and the service was amazing."
• "Food was amazing and service really good too."
• "The place is always clean and fresh and nothing is ever too much trouble."
• "Really good value for money, carvery meal, soft drinks and coffee for three, just over £30."
• "Had the carvery which was amazing and also the philby beef burger was superb, kids enjoyed the chicken dippers too."

Cons:

• "Found a long brown hair in my carvery which put me off."
• "Staff very nice food we had was very poorly cooked avoid the beef on the carvery it must be the cheapest cut of beef the veg was either undercooked or overcooked."
• "The roast potatoes that they did have was like they was uncooked."
• "Awful. I received a call 15 minutes before our booking to tell us the carvery only had ham left no beef or turkey."
• "If I could have gave a 0 I would have. Absolutely vile carvery food was cold and all dried up."
• "Doesn’t even deserve 1 star, absolutely rank 🤢 dried up veg and potatoes to the extent they were rock solid stuck to the bowls and had been lying there for hours."
• "Food was terrible. Nachos were burnt."

Facility Cleanliness

Pros:

• "The place is always clean and fresh and nothing is ever too much trouble."
• "Place has on both times as been very clean as well."
• "Always clean, tidy and spacious."
• "Everything about this pub is 5 Star plus the carvery food is delicious the atmosphere is welcoming."

Cons:

• "Dining area was freezing, had to keep jacket on whilst eating."
• "There were 3 ladies toilets 2 had no lights one did not flush and the toilet seat on one was loose."
• "The plates where so dirty and staff don’t care about the customers at all."
• "Outside okay area/ beer garden is neglected ie loads of weeds, litter."
• "All the chairs at the main meal area were filthy."
• "The only table available was dirty and unmade. The floor was covered in food."
• "Food was alright. The place is a pig sty. Tables not clean. Decor tired and shabby."