Pearl & Trawl Reviews Summary

Staff and Service

Pros:

• "Friendly and attentive staff, great outdoor space and it’s dog friendly which is a massive plus for us."
• "Service excellent."
• "The staff were all very helpful and friendly, the food was excellent and served quickly."
• "Service by all was absolutely brilliant."
• "All staff were happy, friendly and attentive."
• "Service was excellent and attentive."
• "The staff could not have been more helpful. I mentioned when booking that I have a black pepper intolerance and they went through the entire menu with the chef and then phoned to let me know what was ok for me to eat."

Cons:

• "Complete waste of time and ruined evening."
• "Service was slow even though the venue wasn't busy."
• "Service was very slow and poor, meals weren’t brought out together."
• "It took ten mins to get someone attention to order more drinks, to get our bill it took 3 waiters to get our bill."
• "No one came, even during the meal. No checked to see if everything was OK."
• "The management are moronic, at 20:15 wanting to turn tables away as the kitchen was closing."
• "Management and staff laugh behind potential employees backs, IN FRONT OF CUSTOMERS."

Food Quality

Pros:

• "The food was delicious, the environment was welcoming, even the toilets were clean and decorated to a high standard."
• "Food was delicious."
• "Our meals were lovely."
• "The food was excellent and reasonably priced."
• "The food was amazing, nice interior, friendly staff would recommend."
• "The food was brilliant and every staff member we interacted with was lovely."
• "Food served was hot, tasty and met our expectations."

Cons:

• "When the food finally came to the table it was over-priced, sparse, burnt and second rate."
• "Steak was flavour less and very chewy, scampi was over cooked and a very small portion."
• "Food wasn’t the best the chips were soggy almost like they had been recooked or just scooped up and sent out."
• "The fish was dry and mainly batter, on the kids menu there is a crispy chicken strips option, they’re just freezer nuggets."
• "Both burgers where dry when cooked as they are so thin."
• "The chicken was exceptionally dry, so dry that it was difficult to swallow."
• "The beef was very tough, a poor cut of meat."

Atmosphere and Decor

Pros:

• "The restaurant had a lovely, relaxed atmosphere and it has improved so much since the new management took over."
• "Atmosphere very chilled and family friendly."
• "The restaurant itself was very nicely decorated and has a great atmosphere."
• "Nice chairs and ambiance - bright and clean - liked the chairs."
• "The pub has a nice open atmosphere."
• "Beautiful decor and extremely friendly and helpful staff."
• "There is a lovely seating area outside to eat complete with padded chairs and umbrellas with lovely views of the countryside."

Cons:

• "Incredibly noisy outdoors though as near a major road, which drove us indoors."
• "A bit of dull atmosphere."
• "Very Christmassy but very quiet as you could hear the rest of the people from table’s speaking."
• "The restaurant was not very warm."
• "Not a great experience so we wont be back."
• "The general manager looked like he didn’t want to be there and while the staff were helping kitchen he just stood behind the bar yet dirty tables were around us for majority of our experience."
• "There was dirt caked onto the seats and it made it really awkward sitting down."

Value for Money

Pros:

• "Excellent service and the food was so good the first night we went back again on the Sunday."
• "Food was reasonably priced and we didn’t wait long."
• "Really well priced including set lunch time menus with fixed prices."
• "Great value for money, great food, great service."
• "Very friendly staff and delicious food at reasonable prices."
• "The food was excellent and reasonably priced."
• "Not too expensive."

Cons:

• "Basically the food is very similar to Weatherspoons but twice the price."
• "Really disappointed as costing over £15.00 it wasn't that cheap."
• "Food was more expensive than we thought it would be."
• "A chicken burger with fries and slaw will cost you £16 and it’s definitely nothing to write home about."
• "2 adult meals and 1 child meal with 3 standard sized drinks were over £42."
• "Seems its yet another Wadebridge establishment who are catering for holiday trade, and have little care for locals."
• "The portion sizes were not very big."