Address: 56 George St, Croydon, CR0 1PD, United Kingdom
Phone: +443454597705
Rating: 4.2
based on 120 reviews.
Customer Service
Pros:
"I was slightly early and was warmly welcomed and sat with a coffee."
"The best Hair Salon I've ever been to! I'm disabled but that doesn't matter they take first class care of me the same as all their clients."
"Had my hair coloured and cut by Lisa and loved it really happy to find a stylist that understands what I want."
"I felt like I was in very good hands right from the start of my appointment and immediately trusted Katie to do whatever she thought would work best."
"I booked an appointment for my 6 year old daughter for a hair cut.and was pleasantly surprised with the welcome at reception all smiles."
"Had an amazing experience. Excellent customer service, had a consultation before getting my hair done."
"Hey everyone I visit headmaster in Croydon on Monday from the moment I walked in I was treated with the upmost respect the staff were fabulous."
Cons:
"The last time I had a haircut at Croydon I waited 30mins passed my appointment time, no apology, no discount - nothing!"
"Also the salon wasn't taking cash and the card machine was broken so I had to make a payment over the phone by calling out my card details inside the salon."
"I feel ripped off and will not go back (even with the vip discount)."
"This place is very hit and miss."
"They have cancelled my appointments at short notice a number of times."
"Tried booking an appointment for my daughter... Unfortunately trying to book an appointment with this salon has proven to be quite stressful and we will be going elsewhere."
"AVOID AT ALL COSTS - Under-qualified staff and terrible customer service unfortunately."
Styling and Haircuts
Pros:
"I would DEFINITELY go back there and meet her again in the future!"
"Senior Stylist Atlanta was so good, I gave a brief description of what I wanted and showed a picture very briefly, she gave me one of the best cuts I've had in years."
"Lisa at Headmasters in Croydon works absolute wonders on my fine, lifeless red hair."
"I took my two young children for a rare salon cut. Both were nervous and reluctant, but Vicky (and a little biscuit bribery) helped put them at ease and they were both happy customers at the end."
"I have been getting my hair cut at Headmasters for the past 7 years, since I was 15, and every time I have been met with nothing but professional and top quality service."
"Had a lovely first experience at Headmaster with Olivia - she was very friendly & did a great job cutting my hair to exactly what I asked for, very happy thank you!"
"OMG I had the best ever haircut and style yesterday by Ian at Headmasters Croydon."
Cons:
"I wanted to get medium layers and ended up with a horrible cut."
"When I arrived I was told that the hairstylist I had booked with was off with Covid-19, I thought little of it given that we're all living in a pandemic and accepted to wait for different stylist. However, as I was sat down I noticed that no stylists were wearing face masks, there was no social distancing and no dividers between styling stations."
"Cancelled appointment because 'obviously you’re really late' (it was 5 mins after appointment time when I was sat in the chair having waited for the receptionist to speak to someone else)."
"Bad experience - the stylist did not know how to deal with curly hair."
"Terrible service! Avoid at all cost for men."
"Definitely won't recommend for Kids hair cut. Not satisfied with the haircut."
"Not for boys! £26 for the worst haircut my son has ever had, including a cut on his forehead."
Salon Environment
Pros:
"I must also say that the lady who washed my hair was fab and the foot rest and massage chair had me nearly asleep."
"Went there for a ladies short hair cut + Perm. Bit pricey. But done excellent job. Gave cappuccino, while waiting. Has clean toilet also."
"The staff are also very friendly and the salon is very clean!"
"Massage chairs whilst getting a lovely conditioning treatment with a scalp massage. Can't fault it."
"Super service and the music wasn’t too loud and blaring which was also good."
"The place is very ran and adhering to government guidelines of COVID."
"Always a pleasure having my hair done at Headmasters. Highly professional and experienced staff."
Cons:
"The staff there were fairly friendly but when I went to pay there were about 4 of them at the desk which felt quite off."
"The team did not make me feel bad and were very understanding and I still had my cut and blow dry!"
"The place is loud, loud music over the sound of hair dryers, very unpleasant."
"I didn't feel particularly Covid secure in the main part of the salon."
"Soon, another customer was sat directly next to me and we were left waiting together for about 15 minutes before our respective stylists came and took us to have our hair washed."
"Terrible customer service, unfortunately. Booked an appointment. They cancelled with no explanation less than an hour before when I had already left work early to attend."
"Can't recommend for children. I took my 3 year old for haircut. She was so calm and cooperative but the hair dresser didn't do any justice at all."
Value for Money
Pros:
"Looking for a hot new style, quick trim or beautiful colour gloss? Check out Headmasters."
"So pleased with my new hair cut. It was long overdue and I walked out looking like a whole new person."
"I've recommended Headmaster's Croydon to my family and friends and they are all pleased to have switched over to this fab team ☺️ x"
"I will be coming here more often we have found our hair dresses at last. Thank you Ian and the lovely smiley welcome we got."
"The colour is beautiful and the service too."
"Brilliant salon, super friendly staff and good value for money."
"Received a warm welcome and Olivia who cut my hair was really great advising me on my hair and products."
Cons:
"Ridiculous paying nearly £50 for the worst service ever in my life (I’m 41 years old)."
"Just not happy with colour as I asked for a specific colour but actually my hair looks like it was before I came in paid £160 totally not happy waste of money."
"All I wanted was my roots done but was told I’d need a blow dry to make sure the colour matched. Decided to go for it and treat myself, even though it was an extra £30. Worse blow dry ever."
"Left my hair orange instead of the light caramel blonde I requested."
"I am two washes in and getting worse and worse. was charged over £90 for this and for a rough blow dry. Appalling service and would advise not to go."
"She said first 37£ but later charged 42£ after 5 to 7 minutes the styling gone and my sister got her rubber band out and tighten her hair as before as we paid a lot of money the 3 of us, and we had the worst service we could ever have."
"The stylist first only cut the sides and back... To top it all off my son finished with a cut on his forehead as well."