Address: 241 Eversholt St, London, NW1 1BE, United Kingdom
Phone: +442073887899
Rating: 3.8
based on 238 reviews.
Customer Service
Pros:
"The staff at this cycle shop have been really helpful and understanding and do their best to cater for their customers."
"Staff was extremely helpful, let me try several bikes until I found the right fit for me."
"Small but very competent fair prices for quality work, always on time which is important when relying on your bike for transport, altogether worthwhile visit and recommended for a professional service and always with a smile, there can't be many better for value and reliability."
"Great Customer Service and unbeatable prices."
"Super friendly and helpful staff!! As soon as I walked in someone asked what kind of bike I am looking for and gave me some recommendations."
"The staff are extremely knowledgable, nice, and offered me a great price."
"The staff is extremely knowledgeable, efficient and friendly, and they know how to take care of my old bike!"
Cons:
"Unhelpful owner, doesn't care to help and seems to lack general knowledge of how bicycles work."
"Bikes are OK, technical service is OK, but the staff is super unfriendly and they don't give anything about you."
"They were unbelievably rude and wouldn't speak to us about the fact that they're selling dangerous bikes."
"Some of the worst customer service that I’ve ever received."
"Extremely rude staff, I tried three bikes and wanted to sleep on it before I make my decision between the two that i liked most."
"The customer service at this place was awful. Rude and inconsiderate."
"The shop employee didn't even take his headphones out while talking to me, kept berating and belittling me for my budget being 'too low'."
Quality of Bicycles
Pros:
"I have been a regular customer of camden cycles for the past 5 years and i am really satisfied of the service in this independently-owned shop."
"The service they gave my bike was top notch and it came out looking brand new."
"This is one of the best bike shops in the area, they are open on sundays and for most problems can fix it there and then, or within 1 hour."
"I've been going to this bike shop for years and they are consistently much cheaper than any other bike shop around."
"I purchased 2 used bikes here (first one got stolen). They have a Huge selection of cycles from different brands, styles and price points."
"I bought a beautiful 2nd hand bicycle here two years ago, Ali helped me choosing them and fitted the perfect pair for me!"
"I bought a second hand bike, but it was kept in such good conditions that it seemed new."
Cons:
"I was conned into buying a dangerous, possibly defective bike."
"Sold a dangerously faulty bike which caused a serious accident less than 24 hours after purchase."
"Paid £200 for second hand bike. Chain and cassette completely worn out, so chain kept slipping after 1 day of cycling."
"Ridiculous service! Bought a brand new bike with gear issues and damaged chain."
"I bought a second-hand aluminum bike from Camden Cycles and 6 weeks later noticed a large crack in the frame, making it a write-off."
"The bike itself was not properly assembled."
"The brakes were set too tight causing them to stick against the wheel and the front wheel was completely loose."
Price and Value
Pros:
"I've been going to this bike shop for years and they are consistently much cheaper than any other bike shop around."
"Also prices are usually cheaper than the big chains."
"They were very thorough in checking I had my receipt for the purchase, which is reassuring thinking about the possibility of stolen bikes ending up on the second-hand market."
"After not being on a bike for 5 years, they helped me found the perfect bike for all my needs and it was a really good deal!"
"Recently i also bought here a new (used) bike and they guys really advised me well on the best option for a reasonable price."
"I bought a Marin mountain bike for my wife that was immaculate, I paid £300 for it and the retail price should've £600."
"Prices are affordable and staff is really friendly and understanding."
Cons:
"If they tell you a new bicycle - without a price tag - costs X but they'll give it to you for Y, check the internet first."
"Really disappointed, they just care about money."
"I grossly overpaid for a used bike that required a lot of maintenance in the first few weeks."
"I dont recommend this shop at all, one day I only needed to pump air to my bicycle back tire and the person works in the shop said sorry we don't do air pumps here, you can buy one if you want!!!"
"They are currently the best stocked bike store in London, because they are price gouging because of the Covid-19 pandemic and have added £100-£150 to the RRP of all their bikes."
"Bought a bike that was overpriced by about £50 here last lockdown and have had quite a few things go wrong with it since."
"They also overcharged me for a bike lock by £15."