Lochgreen House Hotel & Spa Reviews Summary

Accommodation

Pros:

• "Room was spotless, huge size with large bathroom."
• "The room was large, clean and fabulous."
• "An absolutely spotless room."
• "The rooms are very spacious, but more importantly clean."
• "Rooms were huge, immaculate and well equipped."
• "The bedrooms and bathrooms are enormous."
• "Room was large very clean with a superb en suite bathroom."

Cons:

• "Bedroom very very tired worn out curtain tie backs have holes cracks in bathroom walls holes with wall plugs in to many to count."
• "Slightly disappointed that I found empty shower gel bottles in the shower that hadn't been removed from the previous guests."
• "The Cottage House was disgusting; seventies furniture, carpet with pet stains and odors, located on a noisy, busy road."
• "Bath dull looks like it’s been painted not inviting at all."
• "The honeymoon suite should not be a couple of doors along from the bridal suite."
• "Rooms could be doing with some new mattresses as it seems like an obese shrek has been asleep on these beds for years."
• "The bed was tiny and a real disappointment to sleep in."

Food and Dining

Pros:

• "Food was excellent as always."
• "Food was excellent with the Orange Creme Brulee being a highlight."
• "The food was delicious and surroundings including gardens were immaculately kept."
• "Food top notch and polite & welcoming staff."
• "Oh, by the way, afternoon tea was scrumptious."
• "The food was excellent and the staff friendly, with a great selection of gins behind the bar."
• "Food was delicious."

Cons:

• "The main course Beef very salty, the sweet was served in two sections because someone forgot to bring it all together."
• "Breakfast was average, nothing to shout home about."
• "The food was good although we felt on the day that there was a little over seasoning."
• "Meat was left out too long under a lamp, Yorkshire puddings were large and tasteless and the roast potatoes were also not very notable."
• "When our starters did eventually arrive they were cold / dry, half the food was undercooked the other half overcooked."
• "Our meal was poor and we were pestered by flies as were the canapes."
• "The starter poor portion of Lobster."

Service

Pros:

• "She had a very positive experience there, and I was well looked after while I waited."
• "The staff worked so hard to make our time there comfortable."
• "The staff with whom I interacted were all pleasant and helpful."
• "Staff are courteous and very friendly, and extremely helpful."
• "The staff were attentive and friendly."
• "Staff were kind and friendly; Ivor, in particular, was a true gentleman."
• "The staff were great."

Cons:

• "Very disappointing."
• "The staff although nice on the face of it, were not helpful at all."
• "No point at any time did a member of staff smile or ask how our meal was which is very poor."
• "The staff are tired and management making excuses!"
• "They stated I would be refunded, but final bill charged us the premium rate and an unexplained additional amount."
• "Reception staff could have been a little more friendly."
• "The service was really bad, slow and the staff looked like they didn't want to be there."

Ambience and Setting

Pros:

• "Beautiful country setting."
• "Open fires were lovely to look at, but made the place a bit too warm."
• "Pristine gardens."
• "The hotel itself is so classic and well put together, the grounds are stunning, but the highlight is the Orangery where we got married, such a beautiful room to be married in."
• "It is a quiet place away from the hustle and bustle of city life."
• "Gardens beautifully manicured."
• "The building is beautiful as are the gardens & grounds which were immaculate."

Cons:

• "The lounge was untidy and hadn't been cleared."
• "Utterly shocking disregard for guest safety."
• "AVOID AT ALL COST!!"
• "The ambience implied expectation to be requited leaving disappointment at the end."
• "The bathroom had a minute shower cubicle that will give a toddler claustrophobia."
• "Trying to get out the car park I found that quite dangerous."
• "It took a long time to get served and then waited a long time to receive our drinks."