Western House Hotel Reviews Summary

Food Quality

Pros:

• "The food and service was superb!"
• "Dinner was exceptional."
• "Dinner in the jockey restaurant was absolutely lovely."
• "Food first class, beautifully set up."
• "The buffet breakfast was fantastic. Great selection of food, brilliant haggis."
• "The food put on for the wedding feast was superb."
• "The food served was of a very high standard."

Cons:

• "The food though, was AWFUL. Not sure how you can mess up a roast dinner, but every aspect was poor."
• "Food not very good and atmosphere poor."
• "Food not worthy of the price."
• "Food was good but chef liked to put herbs and spices on ABSOLUTELY!! everything."
• "The buffet food was nice but not always very warm and the eggs were much better ordered fresh."
• "Food was delicious and piping hot."
• "Food is fantastic and drinks reasonably priced."

Room Quality

Pros:

• "Room very nice, very clean, very spacious."
• "Rooms are gorgeous and well appointed."
• "Very comfortable room with no view."
• "Rooms were very clean, well equipped and large comfortable bed."
• "Our room in the main hotel was stunning, very clean and big."
• "The rooms were large and luxurious."
• "The room I had was in the main building and was lovely, warm and well equipped with everything you'd expect from a 4 star hotel."

Cons:

• "Room 301 has the car park literally outside the window, which has no net curtains."
• "If you are in one of the separate lodge buildings you may as well be in a Travelodge."
• "The halls look tatty but the rooms inside are large, clean and comfortable."
• "The bedroom was a little worn down."
• "It was a very basic room and smelt a little musty."
• "Courtyard rooms are now very basic no curtains just blind that didn’t work."
• "The room was damp and stinks of bleach, there is mould up the walls and the noise of the traffic is rivalled only by the intermittent rattling of some equipment outside."

Staff and Service

Pros:

• "Staff are so professional as well as friendly and helpful."
• "Staff was very nice and really helpful."
• "The staff were called upon to do a lot of hours and they never wilted, the customer service provided was above and beyond."
• "Staff were delightful and went out their way to make you feel at home."
• "The customer service was impeccable."
• "Every member of staff were Friendly, Happy, Helpful and Very Professional."
• "The staff were so friendly and efficient and the dinner and breakfast were both to die for."

Cons:

• "Strong feeling of intense pressure by staff from other staff."
• "Not quite as attentive."
• "Service lacking."
• "Reception staff not great."
• "Felt sorry for bar staff think a few of them were new felt managers were not helpful to them and customers at busy times at bar."
• "Staff stood about speaking to each other in polish very rude !!"
• "I’m surprised that the hotel would want guests to leave having had this experience. Not very professional or apologetic."

Value for Money

Pros:

• "Great value for money."
• "It was all great value for money!!"
• "This Hotel is truly Top Notch, and all at a very reasonable price."
• "Food is fantastic and drinks reasonably priced."
• "The food was excellent and the staff was friendly."
• "The food is excellent and well priced for its standing."
• "Highly recommended, lovely overall."

Cons:

• "This is not a 4 star hotel and at £140 a night, you should definitely go elsewhere."
• "Really disappointing considering the room rate."
• "Pricing was a little on the steeper side, I don't think my room was worth £110 per night."
• "Certainly not value for money at £149 for one night."
• "The range of beers is very limited and costs £5 per pint!"
• "Have stayed here numerous time but the last few time have been very poor!"
• "I only knocked a star off for the bar prices although these are probably in line with other hotel overpriced rates."

Facilities and Amenities

Pros:

• "2 Great play area's for kids just 5 minute drive away."
• "Large free carpark."
• "Happy with the free EV charging facility (7kw)."
• "We slept wonderfully in our room. It was immaculately clean, quiet and also was stocked up with lots of fluffy towels, dressing gowns and slippers."
• "Electric car charger which meant we left fully charged and happy!"
• "The grounds surrounding the hotel are beautiful and make for some great photos."
• "We had an accessible room, as I am a wheelchair user. It was very good with lots of space to move around."