The White Hart Royal Hotel Reviews Summary

Staff and Service

Pros:

• "Amazing staff. Stayed for a wedding and re-booking for any excuse possible!!"
• "Extremely friendly and helpful staff. Nothing was too much trouble."
• "The staff were excellent and attentive without being intrusive."
• "Liz on reception made the process of booking so simple and straight forward."
• "The staff are very friendly especially enjoyed the company of Dan, Julie & Will."
• "Very attentive Staff."
• "The staff we very polite and friendly."

Cons:

• "Service was awful."
• "The female staff were cold & not welcoming at all."
• "There was no apology, which was absolutely terrible customer service."
• "Extremely rude staff, zero flexibility and hospitality."
• "Bar staff looked angered after we requested the Wi-Fi password."
• "The male bar staff in particular were just rude and felt like we were an inconvenience."
• "I was hounded by a very officious staff Scottish guy."

Rooms and Comfort

Pros:

• "The rooms are clean and comfortable."
• "The deluxe rooms were nice size, en-suite was quite tired, restaurant food was lovely but only a small menu."
• "We stayed for one night and were given a complimentary upgrade to the Charles I Suite which was quirky and charming, with a separate lounge area and sloping floors, as you would expect given it's age."
• "The room was gorgeous, well decorated, the bed was so comfortable and the employees are so friendly!"
• "Lovely comfy room, bags of charm & character."
• "The room we stayed in was the Noir and it was very ascetically pleasing."
• "Loved the hotel and the rooms. Definitely worth the drive. Our room opened into a patio. Lovely large room and bed."

Cons:

• "DO NOT STAY IN STABLE ROOM 303 - the bathroom absolutely stinks of drains so badly."
• "However some of our party stayed in rooms at the front of the hotel and found traffic noise a problem."
• "They had installed a standing AC unit (see picture) which kept on falling out of the wall."
• "The only complaint is there is no air conditioning in this hotel."
• "We booked a superior room and was upgraded apparently on our arrival. No king size bed, very small and cramped."
• "Our two room was tiny, cramped, and cheaply furnished with ugly modern veneered furniture."
• "Photos definitely need updating. Our room stank of mildew and had stains all over the carpet."

Food and Dining

Pros:

• "The food is incredible."
• "Both of which were delicious and well priced."
• "On both occasions the food was hot and tasty."
• "Food was outstanding and worth every penny."
• "Meals onsite were great, well seasoned and good portions."
• "Restaurant was over the top for creativity, presentation and taste."
• "Their food was delicious."

Cons:

• "Seriously overpriced. Ordered a cheese board... For £9 I was expecting it to be nice. 3 TINY pieces of cheese a few broken wafers the advertised fruit was a few grapes and the chutney was a teeny tiny slice (yes slice, not dollop!)."
• "When the fish was served it had skin still on and the batter was insipid."
• "The full English was over cooked and you could tell it had been pre cooked and left out."
• "Food took 45 minutes despite an empty restaurant."
• "So tough I had to saw through the first cut and worse I’m afraid it tasted 'off'."
• "Categorically the worst risotto I have ever tasted."
• "A boiled white rice pudding lump with peas. Totally inedible."

Ambiance and Location

Pros:

• "Like the ambience especially when the fire is lit."
• "Fantastic hotel in an excellent location in a very nice village."
• "Do not miss a drink al fresco in the charming inner patio if the weather allows."
• "Ambiance in the bar area was lovely on a Sunday afternoon."
• "There is also a nice quiet courtyard for outdoor seating."
• "The grounds are well kept and the courtyard is great for a drink and quiet read or just to relax in."
• "You can’t tell from the outside, but inside this pub is beautifully decorated, has a warm ambience, and lovely people working there."

Cons:

• "Watch out for the cobbles when you leave the bar though..."
• "Also, the cooks tend to smoke cigarettes out behind the kitchen, which wafts into certain rooms."
• "Hotel over-run by dogs - outnumbered people in the bar, let off smells, in all the bedrooms around us, often barking in the night."
• "Wi-Fi only really in the restaurant and bar sometimes you could get in the room but at 6am not during evening or late morning."
• "The window didn't open all of the way and gave way to the restaurant patio (noisy)."
• "We had to wait ages for our main dish to arrive and it only arrived just after we chased and asked when it was coming?"
• "We were refused a table as they were fully booked, however others walked in without booking and were served food."