ODEON Luxe Hull Reviews Summary

Seating Comfort

Pros:

• "The reclining seats are extremely comfy and very easy to use."
• "Seats are fantastic, so comfy!"
• "Chairs very comfortable especially when I have a disability and sitting still for awhile can be painful but I found it very comfy."
• "All the seats are leather with a moveable arm rest between them, a little table on each for your food and drinks."
• "The seats recline, and are genuinely really comfortable."
• "The highlight of this cinema are the amazingly comfortable fully reclining chairs - ALL of them!"
• "The seats are wide, comfortable, leather and fully reclining with the use of an electronic button on the side."

Cons:

• "Seats are uncomfortable pushing you forward, one film I saw we had to ask for normal audio as it was silent to begin with and it was freezing."
• "Apart from being over 6 foot tall my legs hung off the end."
• "The seats are a bit lumpy."
• "Every aspect of the cinema is in poor condition. The seats stink and have a lack of cushions, are horribly uncomfortable."
• "One of the worst cinema experiences I've ever had, if not the worst!"
• "However, since the screen was updated, the prices have gone through the roof."
• "The new seats are luxury no doubt... The prices match which you expect however, only go if you enjoy watching a film with glaring fire exit signs pointing directly at you from the edges of the screen."

Staff and Service

Pros:

• "Never known a cinema with such friendly, caring staff!"
• "The staff were really nice and helpful!"
• "Staff were friendly and helpful, we had a young lady called Emily who was fabulous."
• "Staff is always friendly and happy to help. This is now my 1st choice cinema in hull."
• "Staff were really polite, helpful & friendly."
• "Very friendly staff and free parking. The perfect local cinema!"
• "The staff were lovely and helpful as this was my first visit."

Cons:

• "Some staff are helpful, others appear to rush."
• "I spent over £60 and wasn't impressed with any of the customer service."
• "The staff were still learning their way around, and it took a while longer than it should for big queues to die down."
• "The staff were very ignorant, left me standing at the counter and would avoid eye contact with me."
• "Witnessed one manager being rude to employees and belligerent in front of paying customers."
• "Not a great experience for my grandsons first time today... so unhelpful."
• "The cinema experience was wonderful, however the customer service was amongst the worst I have ever encountered."

Price and Value

Pros:

• "This establishment gives you a great cinema experience for a very reasonable price."
• "The combos are of typical cinema prices and the sizes of drinks and popcorn are reasonable, best overall cinema in Hull!"
• "I used to think this was an expensive cinema however others have increased their prices so this seems a good deal now."
• "Admission prices are pretty good, especially considering that everyone gets these luxury seats."
• "Price at this place is better than most cinemas."
• "Good value for money."
• "Very reasonable cost, incredible improvement on before."

Cons:

• "Lovely place but over priced OK for a little family treat."
• "Food and drink way overpriced."
• "Okay- yes. It's very expensive. Too expensive."
• "There is absolutely no need to charge what they do for sundries."
• "The food and drinks are ridiculously priced, but that is the case in most chain cinemas now."
• "However, the food prices are extortionate."
• "These new prices are ridiculous. £10 a seat was excessive."

Facilities and Cleanliness

Pros:

• "Very well run, clean and spacious cinema."
• "All areas visited, including the toilets were clean."
• "The cinema is spotlessly clean, will definitely be returning."
• "Going through to the cinema screens you'll pass the newly renovated toilets again a vast improvement."
• "The place is now much more open and spacious and looks nice and clean."
• "Very clean, comfy reclining seats, good value for money."
• "Seats were comfy and the cinema was very clean."

Cons:

• "The whole place feels run down, screens are small (the screen we were in was tiny!) and the whole place needs an update."
• "However people talked while the film was on and a visit to the toilets was disgusting more cleaning please."
• "The food is very expensive and some seats / tables are looking are a bit worn."
• "The toilet door in the ladies wouldn't lock and someone nearly walked in on me!!"
• "Every aspect of the cinema is in poor condition. The seats stink and have a lack of cushions, are horribly uncomfortable, the toilets had overflowing urine over the floor and where unclean no matter where you stood."
• "The carpets are new and there is that distinct 'new carpet' smell, plus a lot of dust in the air."
• "No cinema trip should be costing a family £100."

Accessibility and Location

Pros:

• "There is ample free parking around the venue."
• "The quality of seats, seats adjustments, self-service kiosks, great food selection and drink for fair price, plenty of parking spots. You can’t go wrong here."
• "Parking is free, just log your car reg details at the entrance touch screens."
• "Nice and central and plenty of parking."
• "Free parking by typing reg plate into a tablet inside."
• "Easy and free parking, the comfiest seats I have ever seen in a cinema."
• "Easy to get to, loads of free parking."

Cons:

• "Biggest complaint I guess is location which is a bit out of town centre and might not be so nice to walk in the dark."
• "Area was deserted when I walked at 1pm in afternoon."
• "Might not be so nice to walk in the dark."
• "Public transport access remains a problem for this area."
• "The big down side is that it is not served well by public transport."
• "However, ticket prices can be on the higher side, impacting the overall value."
• "For a high tech cinema to have no contact tel and a broken web page not a great experience so far."