Vue Cinema Hull Reviews Summary

Customer Service

Pros:

• "The staff are friendly and helpful, willing to point you in the right direction."
• "I love everything about Vue Cinema because the staff who works there that they are always be nice and friendly."
• "The staff is friendly and efficient, ensuring a smooth and enjoyable visit."
• "Staff are friendly and helpful."
• "The staff there is nice and friendly and will always be willing to help you how they can."
• "Staff always smart and very helpful."
• "The staff here are beyond fantastic and will happily sort out any problem or question you may have."

Cons:

• "The customer service is diabolical, the queueing system is just a free for all."
• "The 'lady' I dealt with came across very rude."
• "The experience was spoiled by terrible customer service."
• "Staff seemed a little disenfranchised when they served us (customer service goes a long way VUE!)."
• "The staff were so patronising, they talked to us as if we were 4 years old."
• "Terrible customer service and terrible experience."
• "Not once did anyone come around checking. Very poor service from Vue."

Price

Pros:

• "Very cheap cinema, tickets as low as £3.99, there are 10 screens too, so lots of options."
• "Great cinema, great screens and sound plus £4.99 a ticket at time of writing allows me to buy popcorn etc without it costing a days wages."
• "Best of all, the tickets are a reasonably priced!"
• "The tickets are a reasonably priced!"
• "Ticket price going down to £5.76 is great."
• "Great value cinema for ticket price of £4.99."
• "For the prices of the seats (£5 a pop) you cannot go wrong."

Cons:

• "I think cinema over priced especially when you have big familys and food/drink."
• "Food is far too expensive and service at peak times is very slow."
• "Buying tickets in advance comes with a booking fee (?!)".
• "The night cost me nearly £100 for 4 VIP seats and snacks."
• "Although my wallet is still recovering from the battering it took, 4 popcorns, 3 cokes and a coffee, over £40!!"
• "£1 bags of sweets for £3.99!? Food, drink etc extortionate."
• "Around £5 for a bag of jelly sweets that costs only £1 from the likes of Heron frozen foods is just too much."

Facilities

Pros:

• "Love the big screen and sound system."
• "Free parking after 6."
• "Amazing 4k projection, best cinema in the area for movie experience."
• "The auditoriums are always clean and the best part is the movie both sound and video are perfect and in 4K."
• "Very well located in the city centre with a huge car park on site."
• "Parking is good too in the multistorey carpark and after 6pm is free."
• "The cinema is fully wheelchair accessible."

Cons:

• "The customer service is diabolical, the queueing system is just a free for all."
• "Hate this cinema, imo odeon is alot better, managers don't care and the cinema is laid out in a ridiculous way."
• "Toilets without toilet roll."
• "The disabled toilets leave a bit to be desired."
• "Toilet facilities are very poor."
• "Terrible for watching from a wheelchair, worst seats possible."
• "Terrible for watching from a wheelchair, worst seats possible, a few feet from the screen so impossible to focus or watch the film properly."

Experience

Pros:

• "All in all it's a good day or night outing takes ones mind from a busy stressful working life style."
• "My friend and I was the only 2 in screen 9 so we had the best experience nobody talking, rustling food wrappers etc."
• "Of all the cinemas in hull VUE has the best sound and picture."
• "Cheap, clean and comfortable; an enjoyable cinema experience."
• "Come here if you want to see the big screen and at the same time have an enjoyable and comfortable viewing."
• "Vue cinema provides an exceptional movie-watching experience."
• "Love vue! Easily the best cinema in Hull."