Address: Hamilton St, Paisley, PA3 4BA, United Kingdom
Phone: +441418878889
Rating: 4.3
based on 235 reviews.
Customer Service
Pros:
"Sarah though has been a blessing every time since, perfect advice. Taught me how to change the tyre. Answered every query. Been absolutely amazing every time."
"the service I received from Kyle was first class. He went out of his way to help us and the job was completed to a far higher standard than before."
"Recently visited the Hamilton Street in Paisley branch and from start to finish the service was outstanding."
"Fantastic service! Thanks again Ali, saved me paying for a clip that I did not need."
"Best service I've had in a long time."
"I booked for check as tyre pressure was low and I was having difficulty restoring it at ordinary garage. Joseph was fantastic at checking everything, fixing what he could and explaining potential problems."
"Staff went above and beyond to make sure I got the item I went to the store for even though it was out of stock."
Cons:
"When I start to argue like they should have check on first appointment now you want me to drive back to you she said they normally fill the air and see if it’s ok if not customer can come back what an idiot."
"this one member of staff seemed to have a bee in his bonnet and it isn’t right that he is taking it out on customers."
"Counter staff rude and unhelpful. Avoid."
"Very bad customer service. They should have advised us that a bike with 14” wheels might not take stabilisers."
"Such a rude receptionist."
"Polite staff, poor service. Customer ahead of myself, his 'not large item' not in the out tray."
"Staff member rude and dismissive."
Booking and Appointments
Pros:
"Simple online booking system, good choice of appointments."
"Car was taken in on time and ready for the time given by the centre manager."
"First time using Halfords autocentre and both Georgia and John were very helpful and kept me up to date with the progress of my car."
Cons:
"Book an MOT online for 10:00 and got confirmation of booking to drop car in before 10:00. Went to collect my car at 11:20 following drop off only to be told my booking was not till 10:50 and car was not ready."
"I had booked an appointment online to have a tyre replaced, my appointment was a half hour slot 15:00 till 15:30. I arrived fifteen minutes early and dropped my car off, the receptionist took my number and said that she would call when my car was ready. Not having received a call I returned to the centre at 15:50, only to find that they hadn't even started to replace my tyre."
"Booked an appointment time to replace a tyre. Still not started on the vehicle after 55 mins."
"Arrived at 11am which I had booked a week previous for 2 new tyres and alignment to be told I wasn't booked in and would have to leave car finally got it back half 4."
"Don't bother booking an appointment as when you turn up on time for the first appointment of the day you are told to wait as customers who have just turned up on the day are given priority over a booked appointment time."
"Second time in a row with my MOT that I never received a call back."
"Picked my car up on the Friday evening and am still wondering why Halfords agreed to my booking in the knowledge that it was not possible to complete my MOT if there was a problem."
Product and Service Quality
Pros:
"Halfords Paisley has always been a place where I found durable car products and other items."
"Light bulbs are long lasting."
"Needed number plate made for trailer, went to Halfords, thought this will take ages, glad to say was pleasantly amazed."
"The item arrived even before the estimated fate, which was a bonus."
"2 new tyres fitted and wheels aligned."
"The website tells you exactly which one is suitable for your car and whether your preferred branch has it in stock."
"Cycling clothing is too expensive literally everywhere – but was really impressed with the quality and affordable range at Halfords."
Cons:
"As the store says before my review 'hope that you found everything that I needed in the store?'. Well actually not the case."
"Got 2 new tyres and a front wheel alignment... the wheel alignment is very poor."
"Put my bike in for a health check 10 weeks ago and it required work in excess of £100... ultimately after 10 weeks I had received one phone call."
"Very poor, decided to buy new bike was informed bike was in stock so paid for it only to be told it wasn't in stock."
"It was disappointing that halfords advertising one thing and doing another thing by sending to a different smaller garage."
"I specifically went to the store to buy Hammerite paint and you don't sell it now....why not? I left with nothing."
"bought a halfords wheel brace which snapped within a month of purchase."