The Range, Paisley Reviews Summary

Customer Service

Pros:

• "The lady at the customer service desk and the gentleman with the beard who took my mirrors to customer service desk were extremely pleasant and helpful."
• "Daryl the store assistant on sun 26th October in the Paisley store was of great assistance to me today."
• "...just had an example of excellent customer service at the Paisley store."
• "The staff members were very very helpful, can't thank them enough."

Cons:

• "Called the Paisley store this morning to ask Daryl to keep an in stock Christmas tree aside... turned up this evening to be told he never done it and they are out of stock."
• "Stand and wait at the customer service desk and wait while the staff argue about breaks and how badly run the store is."
• "Shocking, purchased a 7 drawer and part was missing. Called the store twice speaking to a female called Claire.... said they would call me back but no call back was recieved."
• "Very poor customer service, only one staff member on the tills and huge queue."

Product Selection and Availability

Pros:

• "The store is lovely. It is very well laid out and has a good variety of items at reasonable prices."
• "Although I was only browsing instore, it was good to see that almost the entire range of Christmas products was on display."
• "Such an amazing selection of just a bit of everything from home decorations to curtains, bedding, lighting."
• "This large, new and modern store has everything you need for your home and garden."

Cons:

• "Called the Paisley store... turned up this evening to be told he never done it and they are out of stock. Extremely bad customer service."
• "Went for arts and crafts for card making. Awful selection. Shop was too busy."
• "Plenty of variety in store, however the craft section is lacking and quite a bit out of stock."
• "I was not impressed with the condition of the plants in the garden centre area here, doubt any would survive as they clearly hadn't been looked after."

Store Layout and Accessibility

Pros:

• "Really enjoy a walk around this shop with my wife and kids. Loads of great deals every week."
• "Very clean, spacious and bright store, well stocked and layout looked good."
• "Large brand new store in a new out of town development on Renfrew Road in Paisley with plenty parking."

Cons:

• "The only drawback is that quite a few things are not priced and there are no personnel on the shop floor to ask so you have to go to the counter."
• "What is the point in having an Iceland if you don't stock a lot of their advertised products the shop floor is unsuitable for disabled people as there is stock laying around everywhere making it very narrow to pass."
• "Store is nice and big with a lovely wide range of products in all departments. Only issue I have is that there's so much crammed into the middle of the aisles."

Pricing and Value

Pros:

• "Bought our new Christmas tree and new place mats for the dinner table. Excellent low prices."
• "Fantastic range of products... Only downside are that some staff seem to have missed the, 'how to engage with customers' class."

Cons:

• "I have also taken things to the checkout to be told they are dearer than the price marked on the shelf."
• "Went to the store today none of the staff has a clue where the stuffs are thinks are not priced correctly bought a kitchen bin today it showed on the shelf £9.99 when I got to the checkout it was £19.99."