NCF Living Paisley Reviews Summary

Customer Service

Pros:

• "Great service, and straightforward."
• "What a pleasurable experience dealing with him. He was very knowledgeable in all aspects and explained everything in detail."
• "Very professional from start to finish and very informative regarding our product we were purchasing."
• "Everyone was friendly and helpful especially Keith who helped us pick a bed which was part of a super good deal."
• "Neil in Paisley who was very friendly and helpful."
• "Excellent customer service from Chelsea in Paisley."
• "Neil at NCF Living in Paisley. My wife and I were in search of a new mattress and were fortunate enough to have Neil guide us through the entire process."
• "Barry in Paisley was incredibly helpful and informative, very nice and welcoming when I was there to buy myself a bed."

Cons:

• "Horrendous experience, aftersales care is non-existent."
• "They are getting one star because it’s impossible to reach them via phone directly."
• "No after-sales service, feel sorry for the people who work in this store as well as all customers. When reading reviews, please check out those AFTER purchase."
• "Customer service is horrendous don't expect to speak to anyone except over email where they are completely useless."
• "Offer no help what's so ever after the sale has been made."
• "The most shocking company I’ve ever dealt with, salesman was first class, but after that customer service is non-existent."
• "Do not give this company your money unless you can walk out the store with the goods there and then."
• "Avoid avoid avoid!!! Sofas are great only on display in the shop."

Product Quality

Pros:

• "Quality items sold with quality service from staff."
• "He also helped me to save a few hundred pounds by recommending a better mattress than the one I was considering."
• "Bought an absolutely lovely couch from NCF and can't wait for it to be delivered."
• "Paid far less than I anticipated paying."
• "The lead time for this sounded quicker than we expected."
• "I was very impressed with our sales advisor NEIL's knowledge and expertise when I visited his store."
• "Neil's attention to detail and thorough explanations were invaluable."
• "Barry in Paisley was incredibly helpful and informative, very nice and welcoming when I was there to buy myself a bed."

Cons:

• "The King size ottoman and mattress was 2 hours late then the two guys refused to build it and left it all wrapped up."
• "Upon removing the packaging I noticed several damages to the fabric and that a staple had been shot through the side ripping the material."
• "The service in the store was very good but the table I ordered was damaged when the delivery guys were putting it together."
• "Bed came with panels black molds on them, took 3-4 months to resolve after numerous emails."
• "AWFUL. We paid £2,700 for a king TV bed and mattress. The bed is faulty and we have spent 2 months trying to get any answers from the customer service team."
• "Ordered a suite from ncf and cannot get through to their customer service number... Phoned the shop... Just an answer service."
• "£950+ for a mattress that has burst along the seams after 11 months."
• "We had great customer service in the store but then my sofa was delivered and was damaged on delivery."