Western Computer Apple Premium Reseller Cheltenham Reviews Summary

Customer Service

Pros:

• "The service by Jacob was prompt, knowledgeable and courteous."
• "Joost was very approachable, likeable and helpful with advice and guidance."
• "Louis was incredibly helpful when I went in today to ask about an issue I had with my iPhone."
• "Special thanks to Martin for mending my iPhone so quickly."
• "The staff are courteous, caring, with super helpful knowledge, it's impressive!"
• "Brilliant service from the employees, very approachable and friendly."
• "Rob the sales person was highly knowledgeable."

Cons:

• "Then, when I returned the next day they said that they had been 'unable' to effect the repair and started shouting at me in the shop saying that they should never have been required to do the repair and that Apple were totally in the wrong."
• "Perhaps the worst customer service experience I have ever suffered or witnessed."
• "I strongly suspect they did absolutely nothing with it at all."
• "He did take my phone away to try and restore it when I insisted, but when I returned at the given time, he hid in the back."
• "Without even looking at the device, the manager said I would need to book another appointment for a technician to examine it, at a cost of £39."
• "Avoid and if requiring Apple warranty repairs, make the extra effort to go elsewhere or use the mail-in/mail-back service."

Product Knowledge and Assistance

Pros:

• "I wouldn't buy my Apple products from anywhere else."
• "Excellent service and they are friendly and polite. I would highly recommend them."
• "Not only were they able to replace the tips from excess stock, they did it at an incredible price!"
• "Exceptional service, great people. Well worth going to them for all your Apple product needs!"
• "Would recommend anyone in the market for an Apple product try visit Western."
• "All the slickness and stock of a big Apple Store but with the speed and service of a local shop."
• "If you are after an Apple go to Western. Best service ever."

Cons:

• "Went in for a battery replacement on an apple watch, was advised £400 and told it would be better to buy a new one."
• "This could have been explained to me the first time round… Very frustrating."
• "I had hoped to purchase a screen cover and iPhone case from WC, but unfortunately they did not have in stock what I needed."
• "Different staff members have different approaches to what they can and can’t do I guess!"

Technical Support and Repair

Pros:

• "Having been to the Apple shop at Cribbs Causeway and being told it would need to be sent away, I tried Western Computers... I had an email within 24hrs to say the repair had been complete and was ready for collection."
• "outstanding service and absolute miracle workers on a day that could have been catastrophic."
• "Collectively the loveliest, happiest most energetic problem-busting, solution-focused team."
• "My phone was repaired to a brilliant standard and quickly too."
• "A full screen replacement completed within 48 hours under warranty is absolutely incredible service."
• "They were able to fix the phone swiftly and for no charge."
• "The repair only took them a few hours and I was notified as soon as the iPhone was ready for collection."