Sambuca Reviews Summary

Delivery Service

Pros:

• "Ordered food 3 times for delivery first time was spot on."
• "We were recommended to order from her, were told 50 minutes to an hr for delivery & it was 50 minutes, the food was very good & good value for money."
• "Ordered a takeaway and it arrived promptly, delivered by a friendly driver."

Cons:

• "2nd time food was over 2 hours and not warm."
• "3rd food took 2.5 hours was stone cold."
• "But i ordered a delivery and it never turned up the restaurant had closed an hour after my ordering and it never came...companies take money but don't give you what you ordered."

Customer Service

Pros:

• "Service was brilliant and attentive."
• "The waiting staff and manager were absolutely lovely and couldn't have been more helpful."
• "Staff couldn't have been more helpful and friendly."
• "The staff were very friendly and efficient."
• "Waiter was very entertaining and showed my son a magic trick."
• "The staff are extremely friendly, helpful and can never do enough to help."
• "Waiters are friendly and can't do enough to help."

Cons:

• "Under staffed, well over an hour for food to arrive."
• "Finally, a visit to the ladies and there was no loo paper."
• "In current climate won't go back because of covid failings."
• "The workers at Sambuca stood there and laughed. What a disgrace, escorting my mother out of the restaurant we left."
• "Some of the staff could be a bit more pleasant."
• "Had some poor meals and inattentive staff (on last 2 occasions)."
• "Terrible experience and really bad customer service."

Food Quality

Pros:

• "We both had chicken dishes which were delicious with fresh vege and chips homemade."
• "The sweet chilli fillet strips which was very delicious and extremely tasty."
• "The steaks are really good, any of the pasta dishes are awesome."
• "Main course was very tasty."
• "Food was hot and tasty and service was very quick."
• "The Fillet steak Surf and Turf was Tremendous, cooked to perfection."
• "Food is always tasty. Great portion sizes."

Cons:

• "A very poor meal!"
• "Food was a bit of a let down for all of the party."
• "The pizza was bland, the cannelloni was billed as 'steak filled' but it seemed like basic mincemeat to me."
• "The main was very oily and tasted bland."
• "Pizzas poor quality and undercooked."
• "Pizza tasted very weird and was swimming in grease."
• "Pasta was vile, pizza was like a slab of soggy wet slop."

Value for Money

Pros:

• "Cheap & cheerful."
• "Fantastic value. 3 course meals with a glass of wine, a lager and 2 soft drinks - all in £32 for 4 people."
• "Really good value for money."
• "Prices were unbelievably cheap and the service faultless."
• "3 courses for under £5."
• "Great value for money."
• "£7.95 for a three course meal is an absolute steal for the quality of food."