Asda Peterborough Superstore Reviews Summary

Store Layout and Cleanliness

Pros:

• "The store has a wonderful range of products and the quality is great!"
• "The supermarket itself is very good it has a lot of variation of items all over the world."
• "Good sized supermarket with pretty much everything that you could need at good prices."

Cons:

• "Products are over the place, you won’t pass pickers and there’s hardly anything left if you go an hour after opening."
• "The shop floor isn't always very clean with boxes and packaging all over the floor some days."
• "The shelves were disorganised and messy."
• "This shop is best described as a bomb site absolute mess everywhere, empty cardboard left all over in pretty much every Isle."
• "The shelves are ALWAYS empty, can never get anything you want."
• "Place is a total shambles, nothing on the shelves very rude staff, social distancing a total joke."
• "Barren shelves at all times of day."

Customer Service

Pros:

• "Found staff very helpful and with a good attitude towards customers."
• "Customer services are brilliant and will try to resolve any issues quickly."
• "The staff members provide excellent customer service and are approachable."
• "I shop here weekly and find the staff to be the most helpful of any other supermarket around."
• "Very helpful polite staff unlike Tesco they'll go out of their way to check if they have a products out in the storeroom."

Cons:

• "The self service machines are poor and I constantly need to call staff over for assistance."
• "The store is very understaffed and need more staff members working in the mornings."
• "Not enough cashiers, I'm always queuing ages as they only seem to have a few tills open."
• "If you choose a manned checkout you get a member of staff that is just generally disinterested."
• "Most of the staff are not capable of the truth."
• "Another member of staff was struggling to get past with Pallet but they continued to gossip."
• "ASDA staff is disrespectful at time of billing. It seems they’re quite frustrated."

Security and Accessibility

Pros:

• "The security men were so good with him & reassured him & despite being scared those men made him feel proud of himself."
• "I am disabled and ASDA is the best place to shop for myself in Peterborough I have a buggy which they supply if I need help with anything they are always willing."
• "A big thank you to Nathan (security man) for all of his efforts and with a smile too."

Cons:

• "Completely & utterly miffed regarding this stores security...dirty looks everytime I shop here."
• "Disgusting the way I was stared at by security staff and then verbally abused by the senior manager."
• "Security is a joke with eye balling and staring at people."
• "No baskets at entrance. Discriminates against the disabled."

Facilities and Amenities

Pros:

• "They have a pharmacy along with all the other amenities you would expect from Asda superstores."
• "The store facilities are well maintained and looked after."

Cons:

• "The ladies toilets dirty."
• "Only two of the seven toilets were working, and they were filthy."
• "Toilets were absolutely disgusting would have waited but was to desperate no toilet roll in any toilet."
• "Toilets stinks, looks like never been cleaned, and it never changes how I know 13 years Pboro, never hot water running from the tap, disgusting."
• "Cleaners must have had a week off because accessible toilet was covered in dust and dirt."