Haybrook Estate Agents Barnsley Reviews Summary

Customer Service

Pros:

• "The communication and service from her was fantastic."
• "They could not have been any more helpful in keeping us informed about our new house."
• "Very friendly and efficient staff."
• "Rebecca, Steve & Laura were very contactable and replied promptly to any questions asked."
• "Jamie's communication skills are excellent and he constantly provides the customer with detailed and purposeful advice."
• "The whole team was fantastic, especially Becky who was on hand for all my first time buyer questions, and always patient and friendly."
• "Every member of staff with whom we have had contact has been exceptional, going above and beyond their assigned duties."

Cons:

• "We were misled by them about our buyers mortgage credibility, different stories came from different staff members."
• "The Manager, Nick talked complete rubbish whenever my husband spoke to him and often contradicted himself."
• "Haybrooks dreadful handling of our sale, my husband's job transfer fell through and we lost our dream of moving to the seaside."
• "We pulled the plug after five months, went with another estate agent who sold our house and kept us informed each week of where we were at."

Professionalism

Pros:

• "The pictures taken by Stephen were fantastic and very professional, he managed to capture the character of the property really well."
• "Steve valued the property in a very professional manner and to fair he was spot on with the valuation."
• "Paul did the valuation, photos and video of our property. He was highly professional and friendly."
• "Everything to a very professional standard."
• "Steve Is very professional in his work and he gives us the confidence to trust him to sell our property."
• "Stephen Medland... was very professional but friendly and knowledgeable."
• "The professionalism communication and attention to detail was amazing."

Cons:

• "While I couldn't recommend Haybrooks enough, please do not, under any circumstances, use DC Law for your solicitor."

Efficiency

Pros:

• "House was on the market within 48 hours of photos being taken and sold 48 hours thereafter."
• "We had people interested within a few hours of the listing being live."
• "Quick to respond, honest answers and realistic approach to helping us complete swiftly and smoothly."
• "Mel doesn't waste time and make things go super fast, which couldn't make us happier."
• "The systems and processes at Haybrook are well organised and highly efficient."
• "Haybrook kept us up to date with where we were with the sale and made us feel reassured."
• "Our house was sold within a week for the price we wanted/needed to buy our new family home."

Cons:

• "It’s been an absolute nightmare but they have made it as easy as possible along the way."

Market Knowledge

Pros:

• "His knowledge and advise proving invaluable to myself."
• "Stephen Medland who was our initial contact for being very approachable and knowledgeable about the current market."
• "Steve was professional and very personable, great experience and a good insight to back up why you are the market leaders!"
• "His knowledge and advice about the local area really put us at ease and solidified our expectations."
• "Mandy has been exceptional on all viewings especially when it comes to knowledge of the local areas, including all the transport links and local amenities."
• "We were fairly lucky to get a quick sale but that shows they know the market and gave us a good idea of the price to put the house on at."
• "The evaluation was thorough and In keeping with the current market."

Cons:

• "Haybrooks may charge more than other company's but for me it was worth it."

Customer Support

Pros:

• "The agents were happy to show prospective buyers around on our behalf and considerate of our needs when booking in additional viewings."
• "No matter who answered my call or how busy they were, I knew I could rely on the response I would receive."
• "Laura made us feel so much better and managed to get everything moving so quickly."
• "The team as a whole were excellent in their communication to both ourselves and our buyers."
• "I can not recommend Haybrook’s enough, all the other staff have been great too."
• "Mel, was great, she was our main contact throughout the process and was very attentive and helpful from start to finish."
• "I fully trust that Haybrook Barnsley will give 100% every time and that I would be treated as an individual."

Cons:

• "Communication was thorough & timely with the team remaining active & positive in the face of a challenging market."