Ocean Estate Agents, Bishopston Reviews Summary

Customer Service

Pros:

• "Fantastic service, Kayla and Abbie were especially helpful in getting the move completed as smoothly as possible."
• "Jordan Gingell was my Move Manager. He is a great communicator, efficient reliable and very very patient!"
• "Chantelle our letting agent has been exceptional in her quick response time and was really professional throughout the experience."
• "Nothing was too much and they helped with any queries I had throughout the process."
• "Kayla from Ocean impressed me the most. She is responsive, helpful, professional and very approachable."
• "Ocean estate agents were absolutely fantastic all the way through our viewing and application process."
• "Irina provides outstanding support. Incredibly efficient and attentive and always charming and helpful."

Cons:

• "Worst agency I've ever used, horrific service, very expensive agency fees."
• "We have been left with a broken shower for over a year and have been waiting almost a month for our washing machine to be fixed."
• "Looking forward to moving out and not having to deal with agents in the future."
• "Awful customer service, rude staff since the beginning, only out to get your money."
• "Worst agency ever they are not honest they don't answer the phone or anything they are just trying to make money out of people."
• "Don’t let the swish office and cheap suits fool you - under the surface it’s obvious that this office is rife with disorganisation, a lack of communication and zero respect for its clients."
• "No one ever answers the phone. They avoid answering any of the issues you have over email and promise to 'get on top of it' but do nothing until you email them again."

Staff Performance

Pros:

• "Jason at Ocean Bishopstone was my first contact and most helpful."
• "Have had such a great experience of Ocean so far and particularly Kayla who has been really wonderful."
• "Chantelle and Kayla have been exceptional."
• "She was also very kind and understanding of the sorrow caused by such a situation, and put us in touch with the buyers who were equally sympathetic."
• "Ella could not have been more helpful, patient and proactive."
• "Gerald supported us through the application process and made it really easy and simple."
• "Lily Edwards made the whole situation so much easier, she walked me through everything step by step."

Cons:

• "Both were more than useless - I can’t decide whether this was because they are absolutely inundated with a high workload, or because they simply couldn’t care less about the condition of the properties they let."
• "We have been in a property managed by Ocean in Bishopston since 2019... none of the staff managing the property seemed to care as now in 2023 we continue with the problem."
• "Didn't feel looked after as a tenant. One of the properties we rented had an issue with a blocked toilet that we tried very hard to resolve before contacting the estate agent, who was managing the property."
• "Can't believe the behaviour of this estate agents - my friends (might I add who have a young baby) have been waiting for their deposit for nearly 3 months now."
• "They're just in business to serve the landlord and seem to treat tenants with contempt."
• "Had the unfortunate luck of getting assigned Mirela as account/tenancy manager never had such a condescending an incompetent person deal with any tenancy in the last two decades and 10 properties."
• "The state agent was late to show us round the flat, with no apology."

Professionalism and Efficiency

Pros:

• "Rented our property through the Bishopston branch of Ocean and we were extremely impressed with the professional service we received."
• "They helped with finding good utilities deals and whenever we had an issue (rarely) they were prompt to respond and deal with it."
• "We have been really impressed with the professionalism of Kayla and Chantelle - our letting agents - at Ocean (Bishopston Branch.)"
• "As a landlord, Ocean, more than one branch, get me the best quality tenants in the shortest possible time."
• "I recommend you use Ocean if you want to sell your house. They were efficient and helpful throughout and achieved a good sale in a short space of time."
• "Very streamlined process. Kayla (who was assigned to us after our viewing/offer acceptance ) was very helpful and quick to respond to our enquiries during the process after we landed the property we wanted."
• "I am very happy with the service provided. Staff is pleasant, helpful, and professional."

Cons:

• "If you are a landlord: the management fees are way to high, other estate agents offer full management for less than 10% and better service."
• "After we submitted our application they didn't get back to us at all and had to be chased up continually."
• "Ocean in Bishopston is aware of the issues, what they need to do is work more efficiently and fix tenant issues and not make tenants wait for years."
• "Communication was slow and frustrating - we would often have to chase via email and phone call numerous times to resolve a problem."
• "Im currently a tenant and feel let down by ocean. They are very slow to respond to queries and often dont reply to emails."
• "The charge to replace a tenant is almost comically high."
• "Similar to other comments left, I have rarely experienced worse service or less intelligent employees."