haart Estate And Lettings Agents Plymouth Reviews Summary

Customer Service

Pros:

• "Sarah, Emma, Henrieta & the team have been great to work with and always very quick to respond."
• "Jordan's customer service was second to none."
• "Abby Jones has gone above and beyond in terms of service."
• "Amy is always polite, efficient and eager to get any issues resolved quickly and smoothly."
• "Alexandra Crook from Exeter Street Plymouth branch, is so upbeat, professional and genuinely a lovely person."
• "Jayne Edwards has been extremely efficient, very friendly and very encouraging."
• "Henrieta for being so approachable and for speedily actioning maintenance repairs."

Cons:

• "Sarah Parsley and Henrietta should be ashamed of the service you offer. Unprofessional, unresponsive and unfortunately has no interest on the tenant."
• "No show. No phone call. Nothing. Spoke with 2 other people from that branch to find out what was going on. Both promised to call back. No one did."
• "Obviously I'm appalled and extremely disappointed."
• "Stay away, I wouldn't recommend."
• "Pathetic service. I recommend to stay clear from that agency."
• "Really disappointed with the service. Chloe was very polite but not very knowledgeable about the property."
• "Sorry to say but must be the worst service that I've ever received from a company."

Professionalism

Pros:

• "Alexandra was very professional, polite enthusiastic and well mannered."
• "Amy Marshall was very patient with me and guided me professionally."
• "Very professional and friendly agency."
• "Alexandra showed professionalism and a very positive, respectful and empowering attitude."
• "They were professional, very quick to respond, helpful and available throughout."
• "Professional, friendly, a pleasure doing business with you all."
• "Jordan and Her team were professional and supportive throughout the process of selling our house."

Cons:

• "The one draw back is that it was all very expensive."
• "Lack of communication, having to jump through hoops just to put an offer in on the property."
• "Impossible to get hold of and fail to deliver on promises."
• "New manager promises so much, talks the talk but fails to deliver."
• "With Covid reducing much of the interaction with the letting agency the communications between us became strained with messages not being answered and queries being ignored."
• "We had some up’s and down’s along the way with miscommunications and repairs not being expedited timely and this led to my withdrawing from their fully managed contract to a rent collection only service."
• "Purchasing my property through haart has been one of the hardest house purchases I have ever experienced."

Support and Communication

Pros:

• "Through all this I have been so grateful to Sarah and Henrietta for their support - they are amazing!!"
• "Thank you to all the team at Haart mutley plain especially Jordan. She helped my gran feel like her house was amazing and filled her with so much confidence."
• "I love Haart estate agent and whenever I had problems, they tried a way to sort it out."
• "Currently My property is being managed by Amy Marshall and she has dealt with my property with efficiency and immediately."
• "Jayne was amazingly supportive as move manager through Haart; she ensured that she followed up between solicitors and was responsive, friendly and helpful at all times."
• "Sarah took control of the issues and resolved them quickly and professionally."
• "Communication from Sean was outstanding."

Cons:

• "Viewing very well organised with good communication, viewing by Alexandra was very efficient and we were given plenty of time to look around the property. So very positive viewing but a shame we had a follow up call / email 30 minutes later from Hart saying they had 'hot viewing' the next day, it felt like we were being put under pressure when actually we didn't need to know that!"
• "Paid for work to be carried out on our property including electrical issues, supplied with a receipt of what had been carried out after paying. A month later spoke to our tenant and work hadn't been done!"
• "We agreed with the vendor a 2 day period for me to research then make an offer but when I did I was told the house was sold."
• "She has responded quick to emails and has always been at the end of the phone."
• "Chloe did answer my questions the next day."
• "She has answered my emails quickly and been very informative, plus answered concerns I had too."
• "I was called back after the viewing and I feel that my views and needs were respectfully regarded."