Enterprise Car & Van Hire - Glasgow City Centre Reviews Summary

Customer Service

Pros:

• "Enterprise employee Caitlin explained everything and made sure I was aware of what to do with the car and if there was any problems and what to do when returning the car."
• "Great, friendly and helpful staff."
• "Staff helped with bags, swift service."
• "Returning the car was easy and the gal helping us was just as friendly as Ian."
• "Very convenient location. Staff is always very nice."
• "The staff were amazing."
• "Staff are great and a special thank you to the branch manager JACK."

Cons:

• "Shocking lack of service."
• "Very unhelpful and unwilling staff. Army of robots with fake smile who will show you the door before they would even think about any solution."
• "Absolutely terrible experience, was so frustrating and the customer service level so poor!!"
• "The staff member we interacted with really acted very awkwardly: he was particularly unpleasant and seemed very, very anxious."
• "Warning…if you are not from the UK, you will be hit with a complete nonsense charge for damage."
• "Absolute worst possible service. First, the agent spent about 20 minutes trying to force me into buying additional insurance."
• "Awful customer service, not in line with other Enterprise branches."

Booking and Vehicle Availability

Pros:

• "They gave me the car 20 minutes earlier than my reservation, as I was early myself."
• "The car was in excellent condition and it was a pleasure to drive."
• "Everything was explained to me, and I was on my way in no time."
• "The car provided was above expectations and the client service was top-notch."
• "Vehicle was perfect - clean and new."
• "The cars are new and in very good condition."
• "The car was ready, had just been cleaned and everything was checked and clearly explained before I departed."

Cons:

• "Despite having a reservation booked long ago, we arrived at the branch to encounter a large queue which took an hour to get through."
• "Took over an hour to check in only to find out they had no automatic cars."
• "I book for a petrol vehicle and got an electric car."
• "Renters beware!!! Rented a car in Glasgow for 7 days and returned it in Edinburgh. On the last day a piece came loose underneath the car."
• "Terrible service. We book 2 weeks in advance. Went to pick up the car and they told us their system had refused the booking due to no credit card."
• "We were dealt with fairly quickly, and the staff were pleasant enough, but quickly informed us that there was no van for us."
• "What a shambles of a business, allows you to make bookings online showing cars available and once you make a booking online then around 20 minutes latter you get a phone call from the branch saying 'sorry we don't have any cars!'"

Charges and Fees

Pros:

• "On the website it was mentioned full tank to full tank. You take it full, return it full, easy."
• "Even offered to let us drop off the van at a different location for no extra charge."
• "Richard waived the small amount of fuel used which was a very very kind gesture."
• "I took the car back a day early and was offered a refund for the extra day, now that exceeds expectations!"
• "Great price."
• "Great value, high quality 5 door vehicle. Economical, well appointed, very well looked after and a super drive for the road trip along the west coast with my 2 young boys."
• "No limitation on mileage, which would have been a problem for us."

Cons:

• "Unfortunately, after returning the car to Glasgow, we were charged a second deposit of 200£ without our knowledge and agreement."
• "Let’s play a game. Can you find the damage in this picture? They say this is worth £200 pound deposit."
• "Be prepared of the possibility to receive the car with close to no fuel."
• "They demand a credit card so they can charge extra processing fees after you return the car. Beware!"
• "Who would have easily failed to notice the scratch on the tyre."
• "They blocked whole deposit and I need to wait 3 months for information from insurance company."
• "Was charged for 'invisible' tire damage on return of the vehicle."

Overall Experience

Pros:

• "I would definitely recommend them for any rental requirements. Very happy customer."
• "Made my overall experience a great one. Would not hesitate using them again!"
• "We were extremely happy with our car hire from this company."
• "Have used several times now, can't fault the customer service and always been a positive experience."
• "The service and the cars are good."
• "All the staff were friendly and courteous and took time to explain all the important policies related to our hire and gave us some helpful information about our drive up into the highlands."
• "One of the best rentals experience I had till date."

Cons:

• "Absolutely horrible customer service ..never met anyone so unhelpful... NEVER AGAIN ....it´s a joke."
• "This is the end of our vacation and has really ruined our reflection on what otherwise would've been considered a good trip."
• "Renting here was a colossal mistake. It nearly ruined my vacation."
• "I will not be renting with Alamo or Enterprise again."
• "THEY ARE LIARS AND SHOULD BE ASHAMED! NOT RECOMMENDED SAVE YOUR TIME AND YOUR MONEY!"
• "Strongly advise anyone especially tourist to avoid this branch and Enterprise."
• "Worst rental company so far."