"Thanks for the great service but please make sure you are not known for scamming on tyre damage as the reviews about that are alarming."
"I had great experience with Green Motion's service this month from Edinburgh to Glasgow."
"Great car hire company. I booked a hire car for business purposes at short notice."
"Staff was pleasant enough upon pickup."
"It was my first car hire and I was skeptical. But with Green Motion experience was fantastic."
"Smooth pick-up and return of the vehicle. Friendly, helpful staff!"
"We were left with a CRISP and pristine car for our holiday in cairngorm National Park."
"Exceptional help from the staff. After originally having difficulties on arrival due to a third party booking system."
Cons:
"Now more than 10 days have passed since they initiated my deposit, the bank has informed me that the merchant has not released the payment."
"If you try to contact via email or phone during the rental, do not expect a reply."
"This company will try to financially take advantage of each and every of their consumer."
"The staff - Alexandra and Barbara were really helpful and polite in the morning when we reached to pick up the car."
"The worst possible rental experience. I filled out all the prerequisites thinking it would be quick and it took me over an hour and half to get my car."
"Upon arriving to collect our pre-booked car we were told for our 4 day rental we were being charged an extra £65 per day."
"We went to collect our car and suddenly they couldn't rent the car to us because the designated driver had points on his licence."
"My wife's credit card had not been accepted at the first attempt."
Car Condition and Upgrade
Pros:
"They kindly upgraded us as we were attending a wedding, we ended up with a beautiful Audi M Sport 1 Series."
"I also got upgrade to a bigger Skoda wagon, which was quite new and nice to drive."
"Upgraded the vehicle from a KIA to a Peugeot SUV. Navigation system was helpful for easy reference while driving."
"We were upgraded from a manual transmission vehicle to an automatic transmission hybrid vehicle."
"We were one hour delayed on our way back because of traffic, but we notified the office and it was no problem, they were very generous with the time."
"Got a great price including the additional insurance and we received a new car from them with only 6 miles on a Peugeot 5008 7 seater."
"The car was better than expected: a BMW 1 series M edition in place of a Golf/Ceed/Leon."
"We rented from Green Motion for a day excursion to distillery country. They upgraded us to an automatic which made the driving through Edinburgh a bit smoother."
Cons:
"I was changed to a different car at the last minute from the one I had been booked."
"The car required an excess of £1200, much higher than typical rates and felt to be a method of peddling the much more expensive options to reduce the excess to £400 or free."
"They have a zero-tolerance policy for alloys, which was not clearly stated in any of the booking material for Green Motion."
"Absolutely extortionate deposit required if you do not have a credit card, which not everybody does."
"The car was parked in a dark basrment garage when I picked it up, so was difficult to fully examine."
"We were given large transit van, much larger than I wanted."
"The car had a puncture and I done the right thing and called to find out what the procedure was, I was told to go and get a new tyre when I returned I would be refunded."
"They provided a very dirty car, and didnt even show me where the car is parked."
Pricing and Additional Costs
Pros:
"I took the basic service, with limited mileage of 100m per day. Although the final mileage was slightly over, they didn't charge me extra."
"I personally had no issues with this company. Collection and drop off was without issue and the car drove fine."
"Satisfied with the change to Hybrid Yaris which is very efficient for driving in city."
"The process was so simple to rent the car, to pick up and drop off the car."
"They offer all the information necessary to rent the car and is so easy to access from Railway Station."
"We had everything inclusive I. E. Premium insurance for a very small charge which was a big piece of mind."
"I was happy with green motion. Great service throughout from phone call to book the car finding a good car model and offering best deal for me."
"Fast and reliable. Make sure to rent with them through their website as there will be less hastle at the counter."
Cons:
"I was forced to buy full insurance cover as I did not bring a credit card. I offered to block the 1200 deposit on my debit account but that was not possible."
"We were charged 90 pounds for not being able to call our insurance company (visa) to provide a copy of our insurance even though we couldnt connect to service in their underground office."
"The manager Rob was incredibly unhelpful and smiles when he is charging you for extras."
"We were told to take photos of the car before our depature. But it was too dark to do so."
"Charged £600 to replace the rim, for the most insignificant little mark that could have been buffed out if I saw it before returning the rental."
"They charge low for rent, but more for insurance with very high deductible of £1200."
"They have a zero-tolerance policy for alloys, which was not clearly stated in any of the booking material for Green Motion."
"They pulled out the car in the middle of the lot and didn’t give me any time to inspect the vehicle before I took it out."