SIXT Car Hire - Edinburgh Waverley / City Centre Reviews Summary

Customer Service

Pros:

• "The lady at the counter was very polite, friendly, and made sure we were comfortable and had everything we needed."
• "Thank you to Sixt for saving our holiday and especially to Adam and Jonas for being such great agents to us inexperienced renters!"
• "Adam was amazing and saved us when we we were desperate for a car after another company did not have the one we booked months in advance."
• "Great experience with the front desk for pick up and drop off."
• "The whole pick up experience was great especially thanks to Adam M.! Adam was truly amazing, professional and helpful."
• "Everyone knows how much hassle it can be to hire a car....well certainly from my previous experience but was a refreshing change at sixt...very easy process cars immaculate and really good customer service be happy to use again."
• "The staff members we dealt with were knowledgeable and helpful."

Cons:

• "The employee who served me, Mr Mote was not polite, did not pay attention to my needs instead was more interested in me paying for an upgrade."
• "Next when I returned my vehicle, the seemingly disarming 'chilled dreds' guy... booked my car in 4 hours later than I actually returned it. I had handed him the key in person and was charged an extra day and an extra late fee."
• "The staff said they cannot help us due to insurance reasons."
• "This particular staff member was delusional and very aggressive towards us."
• "The rental company (Sixt) was totally unresponsive by phone nor did they 'make it right' on return! Terrible customer service."
• "The staff was horrible, rude and unprofessional. Kevin, especially was responsible for our bad experience."
• "Absolutely appalling service - staff were extremely rude, unprofessional and unhelpful."

Car Rental Process

Pros:

• "The rental process is quick, however you might want to avoid peak times when you will have to wait a little bit. Drop off is even faster, done in no time."
• "He even upgraded us for free and showed us how the hybrid BMW worked."
• "Received an upgraded class vehicle for the same cost."
• "I appreciated how well the return of our car went."
• "Drop off was a breeze too."
• "Pick-up was smooth, just waited for few minutes in the queue."
• "Fast pickup and detailed inspection of prior defects."

Cons:

• "Because of the wrong store address, I was 2 hours later than expected to find the store location."
• "Expensive and extremely difficult to find. The confirmation email points towards Edinburgh Waverly station but they are actually 15 minutes away."
• "Terrible experience... Overall, it took us 2 hours to get a freaking car and we missed the tour we had booked in our destination."
• "Bad Experience, insurance removed during check in without being informed. This had cause a lot of stress during holiday."
• "Multiple additional charges taken from my account after return without agreement."
• "Double charged us, and do not respond to emails and calls to get reimbursement of the duplicate charge. Fraudulent behaviour."
• "It makes no sense to willingly accept a service that is 50% more expensive. They sell a premium service at a premium price, and the word premium is far from what they offer."

Vehicle Quality

Pros:

• "Their cars are all in excellent condition."
• "First of all there fleet is full of luxurious and well maintained cars."
• "They have a good selection of cars."
• "First time using sixt to hire a van, the van was almost new and very clean and done the Job intended."
• "Citröen C5 Aircross was a revelation. Really comfortable on an almost 9 hours journey."
• "The car was in perfect condition and the check-in and out processes were quick and easy."
• "The car itself was clean and ran without fault (when we figured out how to use it)."

Cons:

• "Never got my deposit back, even took the time to run the car through a car wash and vacuum it out."
• "Rented a car a couple weeks back and was given a completely different car that was no where near as nice as the one i ordered."
• "The car that Sixt ended up giving me was a BMW 118i. Basically a Mini Cooper in disguise."
• "Very positive experience with SIXT. We had reserved a mini cooper but ended up with an Audi A1 S line. Excellent condition and great little car for driving around the Highlands."
• "Car was obviously used for a wedding before and had still glass beads all over."
• "We booked a “lucky dip” through the website, where shows BMW, MINI Cooper or Mercedes- Benz in the pictures. However, the actual car we got is a Kia."
• "Got a downgraded car... an experience I never thought possible."