The Range Reviews Summary

Product Selection and Variety

Pros:

• "Great selection of items for the house they have really good selection of Halloween stuff as well."
• "Fantastic place no matter what you're looking for you will find it here beautiful household items great quality great prices."
• "The range is very good. They have a big selection of products from toys toasters wallpaper pet supplies garden plants wild bird food clothing telephone's Sweet's craft supplies.bedding pictures bed's dining table armchairs wardrobes lamps heater's lighting watches exercise equipment baby toys."
• "You can buy just about anything in here, good selection of things from garden items to soft furnishings."
• "This range has huge collection of photo frames, painting, mirrors, furniture like sofa, bed, dining set, armchairs, garden furniture, nice homeware things."
• "I love this shop! It has everything for every room in the house."
• "One of the most comprehensive stores for all Homewares."

Cons:

• "However, I had gone to buy bulb fibre to add to soil for planting narcissus bulbs and although The Range were showing a good deal online, there was none in store."
• "The problem I had today was that a lot of things I wanted to buy had no prices on them."
• "Poorly stocked and the public toilets were absolutely filthy."
• "The store is so disorganized and crammed in, the aisles are too narrow and squashed."
• "Advertised bacon roll and tea coffee outside but was not available inside only paninni's or toasties."
• "The store is all over the place! There is no natural flow of anything compared to the way it once was."
• "Things not in proper places. Staff was helpful. Item I bought was £6.00 more expensive when I got to check out."

Customer Service

Pros:

• "The staff were excellent, very helpful & informative."
• "Helpful friendly staff."
• "The staff are nice, approachable and helpful."
• "Staff really friendly and helpful."
• "The staff were helpful and friendly and helped me load it all up."
• "Great place great staff always willing to help, there's a supervisor who always goes out her way to help us when we are In."
• "Who doesn't love the range! They had a decent stock, though the crafts section was a little smaller than I had anticipated. I found everything I needed though, and the staff were really helpful and polite."

Cons:

• "Staff member was also quite blunt when I ask a fairly reasonable question, Never again would I go to the 'The Range'."
• "The guy was so rude and couldn’t care less."
• "Customer service terrible!! Had wrong prices out, when said got told no doesn't matter what the tickets says you pay what goes through till!"
• "Service is awful. We waited 10 minutes in the till queue."
• "Staff are nightmare, asked 4 different members where they kept a certain product and got sent 4 different parts of the store."
• "I always loved shopping here, but this visit was a disaster. Couldn't find anything."
• "The place is so cramped, no room to social distance at all, the staff on the shop floor don't social distance and seem to get impatient."

Pricing and Value

Pros:

• "Great places and brilliant prices. I can spend a lot of time here and fill lots of trolleys."
• "Loads other stuff aw for under 50 quid."
• "Fabulous purse friendly prices too :-)"
• "Most of what I needed was cheaper than other DIY stores."
• "One can find many affordable things in this store."
• "Some Fantastic prices especially on picture frames and mirrors."
• "Great place for finding things you hadn't realised that you needed."

Cons:

• "Got ripped off with a water feature I bought on Friday night for the last couple of months it was priced as 169.99 then on Friday up 20.quid."
• "Nasty, overrated store. You would expect it to be cheap especially considering the disgusting state of the store but in fact, it's too expensive!"
• "Bought two cheese toasties, a tea and a Latte came to £11.85. a bit pricey."
• "General consensus is that The Range has upped their prices."
• "The pricing on the shelves bears NO comparison to what you pay at the till!!!. I picked up weedkiller priced at £4.99 and something else, and paid by card. When I got home I checked my receipt I was charged £7.99 and the other item was also £2.00 over!"
• "They tried to charge me full price for a tin of Walkers luxury milk chocolate nuts and fruit, that were past their sell by date."
• "Things not in proper places. Staff was helpful. Item I bought was £6.00 more expensive when I got to check out."

Store Layout and Accessibility

Pros:

• "Visited this store for the first time in years. Lovely big home store. Bigger than most shops."
• "Ticks all the box's for me. A good sized car park, its all level and wheel chair friendly with access and toilets, a wide range of goods and a great coffee shop."
• "This is my favourite range by far... It's all on one level easy too find things and staff are much more helpful."
• "Decent range of products at decent prices."
• "Nice big store with lots of products to choose from."
• "All under one roof. Great department style store for household needs."
• "What a delight to shop here. Bright clean and well laid out store."

Cons:

• "The oneway system where you can't get to the checkout was a total joke with aisles being blocked off."
• "This was due to passageways being blocked with goods waiting to be displayed. As I am in a wheelchair this was very disappointing."
• "A place where staff and patrons don't wear masks and staff smoke at the entrance of the store."
• "First visit after being recommended for decorating materials, won't be back, poor layout, narrow aisles hardly anything had proper prices next to it."
• "Found it to be a not very relaxed atmosphere as the passageways between the shelves seem to be narrower than they used to be."
• "The store is so disorganized and crammed in, the aisles are too narrow and squashed."
• "Although queuing outside, far too many people in store with no social distancing or direction."