Address: The Ideas Factory Arc Logistics Park, Holborough Rd, Snodland ME6 5SZ, United Kingdom
Rating: 4.8
based on 752 reviews.
Product Quality
Pros:
"The mould remover worked brilliantly on my washing machine."
"Absolutely blown away by the results of Mould Magic."
"The light-up glasses are an absolute godsend! Far more use than my reading glasses."
"It worked on an old stain on a white fabric!"
"EVERY single thing I have purchased has done exactly as advertised."
"The Fast Out stain remover is especially good! I was sceptical to be honest but it works so well and smells great."
"All the products are fantastic because they actually do work."
Cons:
"The only thing I didn’t find work as advertised was the pink sponge."
"I bought 2 of the adjustable tables they are absolute rubbish every time you move them they collapse on you."
"The stamp wasn't great unfortunately. It may have been the address packaging was too glossy but I can still see my address underneath the stamp."
"The grater box gadget I bought about 2 months ago was also useless and has already been binned."
"Service is great but the solar lights I purchased are very poor."
"The cutting blade had cut into the top of the lid !! I wouldn't recommend this dicer at all."
"I bought the mold magic. It doesn't work. I did it twice like it said and its still there."
Customer Service
Pros:
"Customer service is fab too, if I have any queries I just call them up and they deal with it immediately, well done guys and girls, great products, great company."
"Customer service is exceptional and I'll be ordering again once pay day comes round."
"Their customer service is second to none. Extremely efficient service and very polite people on the phone."
"Customer service is great, response is always quick and friendly."
"Customer service is second to none."
"The customer service team are there to help and they do."
"The company sent me replacements free of charge. 10/10 for customer service."
Cons:
"It took sometime for them to come in but had no communication so I had to call for an update."
"They then initially refused to do it, even with screenshot evidence."
"The only glitch was the last two purchases I paid with paypal and payment came out twice each time."
"I wish there was free delivery."
"The base was cracked upon arrival. However one of the cutting blades came apart whilst chopping."
"Solar lights just purchased were left turned off for 48 hours and put in daylight in a conservatory; but they only come on for less than an hour."
"I found the site misleading as I placed an order and after payment it took me back to the page of the items I was viewing."
Delivery & Packaging
Pros:
"The items arrive within 2 to 3 days, and if there is a problem they replace the item without quibble."
"My orders have always arrived within the promised time frame & well packaged."
"Always a delight to order from this company. Very speedy delivery."
"Delivery is good & quick, packaged well & I have never had a problem with them."
"The delivery is always on time plus packaging is very good."
"Delivery very quick and always kept in touch as to what was happening with my delivery."