Must Have Ideas Reviews Summary

Category: Home goods store

Address: The Ideas Factory Arc Logistics Park, Holborough Rd, Snodland ME6 5SZ, United Kingdom

Rating: 4.8
based on 752 reviews.

Product Quality

Pros:

  • "The mould remover worked brilliantly on my washing machine."
  • "Absolutely blown away by the results of Mould Magic."
  • "The light-up glasses are an absolute godsend! Far more use than my reading glasses."
  • "It worked on an old stain on a white fabric!"
  • "EVERY single thing I have purchased has done exactly as advertised."
  • "The Fast Out stain remover is especially good! I was sceptical to be honest but it works so well and smells great."
  • "All the products are fantastic because they actually do work."

Cons:

  • "The only thing I didn’t find work as advertised was the pink sponge."
  • "I bought 2 of the adjustable tables they are absolute rubbish every time you move them they collapse on you."
  • "The stamp wasn't great unfortunately. It may have been the address packaging was too glossy but I can still see my address underneath the stamp."
  • "The grater box gadget I bought about 2 months ago was also useless and has already been binned."
  • "Service is great but the solar lights I purchased are very poor."
  • "The cutting blade had cut into the top of the lid !! I wouldn't recommend this dicer at all."
  • "I bought the mold magic. It doesn't work. I did it twice like it said and its still there."

Customer Service

Pros:

  • "Customer service is fab too, if I have any queries I just call them up and they deal with it immediately, well done guys and girls, great products, great company."
  • "Customer service is exceptional and I'll be ordering again once pay day comes round."
  • "Their customer service is second to none. Extremely efficient service and very polite people on the phone."
  • "Customer service is great, response is always quick and friendly."
  • "Customer service is second to none."
  • "The customer service team are there to help and they do."
  • "The company sent me replacements free of charge. 10/10 for customer service."

Cons:

  • "It took sometime for them to come in but had no communication so I had to call for an update."
  • "They then initially refused to do it, even with screenshot evidence."
  • "The only glitch was the last two purchases I paid with paypal and payment came out twice each time."
  • "I wish there was free delivery."
  • "The base was cracked upon arrival. However one of the cutting blades came apart whilst chopping."
  • "Solar lights just purchased were left turned off for 48 hours and put in daylight in a conservatory; but they only come on for less than an hour."
  • "I found the site misleading as I placed an order and after payment it took me back to the page of the items I was viewing."

Delivery & Packaging

Pros:

  • "The items arrive within 2 to 3 days, and if there is a problem they replace the item without quibble."
  • "My orders have always arrived within the promised time frame & well packaged."
  • "Always a delight to order from this company. Very speedy delivery."
  • "Delivery is good & quick, packaged well & I have never had a problem with them."
  • "The delivery is always on time plus packaging is very good."
  • "Delivery very quick and always kept in touch as to what was happening with my delivery."
  • "Orders come very quickly and well packaged."

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