The Range, Derriford Reviews Summary

Customer Service

Pros:

• "Was very impressed with the one cashier who after ringing us up took the time to say hello to my two toddlers and passed them their juices."
• "The staff's helpfulness stands out, providing assistance when needed."
• "Absolutely excellent customer support, had an accident in there car park and the staff heard it they rushed out to make sure me and my sister were OK brought coffe out to keep us warm and look after us."
• "The lady at Customer Service counter was very helpful, as we picked the last of an item with a damaged box."
• "The staff very kindly took my items to customer services for me so that i didnt have to queue to pay n then took the shopping to the boot of my car."
• "We were assisted by Chris Brown who was very polite and helpful and gave us excellent customer service."
• "I was impressed by how helpful the staff were in directing me to what I needed."

Cons:

• "Approached the CSD to ask for key cut as advised by the sign on the machine. Amanda rolled her eyes at me as she was busy and I was clearly a hindrance."
• "The staff seemed a bit fed up to be there."
• "Manager don't care and arrogant stuff..Disgusting!!!"
• "The staff were rude we waited ages in the queue to pay before a member of public asked staff if anyone could serve us."
• "The biggest drawback we have found is the long ques at checkout, there doesn't seem many tills for the size of store when it's busy."
• "A small few members of staff can be extremely rude."
• "The two members of staff that served us were neither friendly or helpful."

Parking

Pros:

• "It's massive with so much under one roof! Lots of parking space."
• "Plenty of parking outside or under ground parking with foot escalators taking you to the entrance."
• "Quite a spacious place with loads of free parking including an underground car park for the wet weather."
• "The car park is well organised with photo technology in place to stop 'abusive parking."
• "Plenty of parking with undercover car park via a different entrance."
• "The store has tons of parking, so you don't have to worry about finding a spot."
• "Great parking with disabled parking next to the entrance."

Cons:

• "And if you have a trolley try pushing it with a heavy load towards the car park or back to the store someone forgot to put in a slope in the curb."
• "Fast forward 3 months, I returned from holiday to find a debt recovery letter for parking charges as I exceeded the parking time limit that I wasn’t aware of for £170!!!!"
• "I was there for 2 &1/2 hrs I got a parking ticket robbing b******@@ I didn't even know it was only 2hr parking limit."
• "Parking is only 2 hours so easy to go over time if you're having a browse at homeware, grabbing some food items or even having a coffee and some food."
• "Spent ages driving around trying to find somewhere to park as my Van is 2.4 meters high and they have barriers up on the main carpark."
• "Very good place to visit the only let down is the length of parking ⌚ max 3 hours with a store 🏬 that big and a cafe 3 hours I think is slightly a let down."
• "Well I won't be coming here to do my Xmas shopping in fact i dont think I will be using this store again 2hrs is not enough time."

Store Layout and Cleanliness

Pros:

• "Not finished yet, but it looks great already."
• "It's a really big store, well-kept, and super clean."
• "Very well organised shop with everything you could want from The Range."
• "A good looking new store. Still having building work done, but the actual store is completely finished and up and running."
• "Nice clean store and run well."
• "The spacious layout makes navigating through departments easy."
• "This store is conveniently located in the heart of derriford, just off Tavistock road."

Cons:

• "The diner was a little run down in places but this is obviously down to mass use so all can be forgiven."
• "Till areas are a joke no room to put anything or pack."
• "The new store is very nice the only problem I find is that the aisle arnt wide enough theres only just enough for two trolleys to pass."
• "Cafe dirty, no gloves, no tongs used, milk placed on floor not in fridge."
• "We walked all around the outside of the building trying to find the way in."
• "Will be lovely when complete, but for now it feels rushed and a little tatty in areas."
• "Shelves were untidy and half stocked, other customers were rude and pushy around small children."