"Dedicated, caring, understanding the consultants, nursing staff are top of the scale."
"Despite staff shortages everyone from the consultants and all medical staff down to the cleaners have been fantastic."
"The Amazing staff were professional, kind, and thoughtful."
"Medical staff excellent."
"The staff were all Incredible, super friendly and very reassuring."
"Every single member of staff involved from the administrators, catering assistants, nurses, care assistants, doctors and consultants were highly professional, organised and caring."
"Very dedicated and professional staff who always go above and beyond to ensure patients receive world class health care."
Cons:
"So staff were short tempered, not surprising when you're run off your feet, and mainly HCA,s working a complex ward."
"I found that I was not being communicated with effectively by the doctors."
"The staff that attended to me had such a positive, good-humoured and professional manner."
"Was spoke down to by a doctor."
"The medics working nights were cheeky rude and no way should have been left in charge of a ward."
"I found the majority of staff were very in responsible."
"The whole framework (NHS) unfortunately attracts and produces BULLIES and there are disturbingly many of them here."
Facility and Services
Pros:
"The hospital itself was absolutely spotless too, just wonderful example of how a hospital should look and be managed."
"The emergency department is open 24/7 and serves everyone that walks through its doors."
"The food and accommodation is amazing too."
"The hospital was extremely clean, staff were friendly and helpful, and the treatment received couldn't have been better."
"As for the hospital itself I haven't been to many to compare but the place was immaculate."
"All social distancing procedures and guidelines are carried out and i felt extremely safe knowing everyone was trying to keep everyone as safe as possible."
"I do think the cleaning leaves a lot to be desired, and Covid protocols were not being followed by everyone, which I found concerning."
"Floors had dirty plasters and bits dirt etc ... I’m gobsmacked to be honest...."
"The final night was the biggest concern and it was unsafe, with not enough staff to cover the duties properly, and therefore giving opportunities for mistakes to be made."
"The possibility for cross contamination is huge. She should have been wearing gloves! Why wasn't she??????"
"They have more patients than they can cope with, not enough staff and not enough beds."
"Under funding shows and a lack of care! Seemed like no one knew where any patient was and what medications we were supposed to have."
"The A&E waiting room had gotten much smaller, halving in size since the last time I was there."
Communication and Support
Pros:
"Everyone introduced themselves to us."
"The staff here were outstanding. Brilliant communication, polite, professional, understanding and all done with humour and kindness."
"All staff friendly and very much kept me informed about everything."
"The staff dealt with us promptly, kindly, and super thoroughly, with no hint of judgement or the exasperation they must have felt."
"The receptionist was quick to gather all my required details."
"Handover was immediate and I was attended by several nursing angels that carried out immediate tests."
"Every single person that dealt with me could not have been kinder, including the lovely doctor that explained things so well."
Cons:
"Nobody had bothered to tell me!!!"
"Information was 'non existant'!!!"
"Every attempt at contacting the hospital for clarification is met with the phone being slammed down or rudeness."
"Have tried calling this hospital booking line 35 time this morning and no answer I can't make the appointment and I can't rebook because they don't answer their booking line."
"When I initially tried to contact Patient Services it took over a week of repeated phone messages and numerous emails eventually after all my efforts they responded."
"Takes forever to answer the phone 😡 left a message earlier this morning and they promise to call me back, didn't bother."
"The receptionist interrupted me every time I tried to ask a simple question, she was nothing but rude and had security remove us even though I'd not even raised my voice."