McDonald's Reviews Summary

Staff Service

Pros:

• "He made it an enjoyable experience. Thank you for changing my perception of McDonald's staff."
• "Their friendliness was phenomenal!!!"
• "I was met at the door by a member of staff who gave me clear instructions in a courteous manner, my food was prepared and ready in a short amount of time and I was able to enjoy my food and return to work."
• "Quick service and friendly and welcoming staff."
• "Georgia was amazing she acknowledged that I was waiting and made the effort to have a chat."
• "The staff were excellent and courteous during the manic English 5 o clock rush to eat."
• "The young girl called sky is a credit to your restaurant. She is a hard worker with a smile all the time."

Cons:

• "To be honest the staff were slack as a wet cloth."
• "The staff mamber this monring at truro mc donalds at 7:15 was completely rude I am deaf in both ears couldn't hear through the intecom."
• "No acknowledgement from staff at till i.e. no hello thank you etc just a stare and we should know to speak!!"
• "The staff are rude and everything seems to be inconvenient for them."
• "Food delivered by someone who appeared to want to be somewhere else."
• "Again hardly any with stars on staff badges, so assume it's fairly new. And staff didn't seem happy."
• "Food is standard McDonald’s however Isabelle working was rude, unhelpful and clearly unhappy with what she was doing."

Order Accuracy

Pros:

• "Order is always spot on, even at the drive through."
• "Standard fare for a McDonald's but one of the many stores I've visited on multiple occasions not to have got anything wrong."
• "I received my food promptly and was very nice."

Cons:

• "Absolutely AWFUL! We used the drive through, when we got home half of our order was missing."
• "Got the order wrong, but refused to fix it because breakfast period had ended."
• "We asked them not to put meat pattys in two of the burgers as they were for a vegetarian but they for some reason left a meat patty in both burgers."
• "Drive through order messed up every single time, then messed up again when they remake your food."
• "Had to go into the store to point out they had not given the nuggets."
• "The food came quickly, but when we got we were missing dips."
• "I asked for a chocolate milkshake and received a mixture of banana and chocolate, on complaining the staff dealt with it like it was too much trouble."

Food Quality

Pros:

• "The food is also nice and you can tailor anything to your fancy."
• "My food was fresh so that was a positive."
• "My chicken nuggets were 10/10 hot, crisp, fresh and tasty."
• "The food was okay, the vanilla milkshake was 👌."
• "Very clean, the food was great and the staff were lovely."
• "McDonald's is pretty much the same all over the U.K, the wait time was good, the food was good."
• "One of my favourite restaurants, the staff are seemingly very keen here."