Rose Capital Partners - Mortgage Advisors London Reviews Summary

Professionalism & Responsiveness

Pros:

• "Their professionalism and hard work has been key for a smooth process."
• "They were very responsive and transparent throughout the whole process."
• "Everyone in the company is very professional but especially Paul Asare who handled our case was absolutely brilliant."
• "He was very responsive during the whole process, reachable at any time, and flexible to meet our expectations."
• "Their knowledge, experience and professionalism were second to none."
• "They are always on it, easy to reach, credible and above all trustworthy, which is so important in this process."
• "Communication was excellent: at all points I felt like I was kept up to date, and all my queries were answered quickly and thoroughly."

Cons:

• "I was actually using another broker (Capricorn - do not use them) at the time who I would ask questions about my application to which he got quite passive aggressive and defensive over because I didn't understand things."
• "But please see what you can do for yourself and trust your own judgement, these guys don't always know what's best, they also work on commission."
• "Unfortunately I find myself at complete odds with the positive reviews on here."
• "Other than a blip where they missed an important message from the bank for a couple of weeks, their other communication was good."
• "I believe I was advised really badly, and had my doubts shut down by so called expert."

Financial Benefits & Mortgage Deals

Pros:

• "Most importantly... they save me a good deal of money... almost £300 per month."
• "They were able to find me a great mortgage deal and advise me on questions around payments and insurance."
• "Nick contacted us well in advance of the refinancing date to make sure we have time to secure the best deal."
• "Nick and Amber did an excellent job in securing us a good mortgage for a purchase right after the lockdown."
• "Roger and Abed were excellent in helping secure a great mortgage deal."
• "Richard Campo helped me to select a suitable product."
• "I never expected we could have a mortgage offer so quickly."

Cons:

• "Later on, the mortgage provider didn't want to lend on the first property we found."
• "The first mortgage broker we were recommended as being able to handle it just didn't want to know and told us no one would accept it."

Customer Support & Service

Pros:

• "The fact that she responds to my emails straight away whether it's a Saturday morning or a Sunday evening is beyond me as I don't expect it at all but it's very clear that this is a person who goes above and beyond for her clients."
• "Would definitely recommend to anyone."
• "Our main contact was Jess and she was fantastic."
• "My case manager was Sarah and she always responded to my queries promptly and was very helpful throughout the process in chasing solicitors for me."
• "I will not hesitate to use Rose Capital Partners' services again and have already recommended them to many colleagues and friends alike."
• "Would definitely recommend."
• "We love the speed of response and the 'hand holding' approach to get mortgages agreed."

Cons:

• "I had a really horrible experience with the purchase of my flat that it took over 6 months and my mortgage actually ended up expiring..."