Address: Tyrell Park, Boongate, Cambridgeshire PE1 5PT, United Kingdom
Phone: +441733823177
Rating: 4.3
based on 138 reviews.
Customer Service
Pros:
"Chris was Fantastic and Professional throughout and has continued to support after the event."
"The mechanics did an amazing job and Matt even had them chat to me so I always had a good understanding of what was happening."
"Excellent service, good product and process knowledge by all, especially Jasmine Moore who was very helpful and nothing was too much trouble."
"Superb customer service, very knowledgable, open and honest."
"Richard offered exceptional customer service throughout the process."
"Bonnie from start to finish on the purchase of my vehicle. She was very friendly and professional."
"Great communication and 5* Customer Service."
Cons:
"When I had a problem with it two days after purchase was told it’s a specialist car and they could not look at it."
"NO RESPONSE."
"Useless place it seems the technicians weren't qualified enough to sort the issue out."
"The first time I tried to contact them last year, they said they couldn't look at my vehicle which them deemed unroadworthy over the phone but couldn't book it in for inspection let alone repair for 4 weeks."
"Very poor after sale service... Attempted to contact on several occasions via email and phone...no one ever calls back."
"I found the receptionist to be very abrupt, and was once again put on hold for a long time, before being told to await a call back."
"The service desk is an absolute joke. Matt I think I spoke to. Does not give a toss, arrogant and full of himself."
Vehicle Quality
Pros:
"Purchased a used BMW last week. Car was in both fantastic condition and competitively priced."
"The car, an ex demonstrator, is totally immaculate and virtually brand new despite being a year old."
"Just bought a used Peugeot 5008 although it was a little older than what they would usually sell it was a good honest car."
"I bought a Peugeot 3008 GT line from this dealership and found the whole experience brilliant from ordering my car to receiving delivery."
"Recently bought a replacement 3008 which we are extremely pleased with."
"I recently bought a Peugeot 2008 GT Line from Jordan Semple at Marshalls in Peterborough, and he was great from start to finish."
"I am totally satisfied and enjoying my new car."
Cons:
"I personally think the car was heavily body damaged."
"Also it was made apparent to me by the other dealership that the top suspension mountings were loose and should have been checked on the Pdi and also the headlamps were below the legal height limit causing shocking visibility in the dark."
"Must be the worst Peugeot dealership in uk i wouldnt buy a car off them as there behaviour is just so dishonest."
"They replaced it for one so cheap it mishaped with in weeks and threw the tracking out costing me more money."
"Had problems with it and the aftercare was terrible."
"I hate this place I left my car for 3 WEEKS and instead of fixing the sensor they fixed it and broke the airbag,the car won't start , oil leaking ,and the dors won't lock by key you have to close them by inserting the key I'm really not happy that my car from 2020 has this much issues already."
"I was sold a car with an expired MOT certificate, the car broke down due to the auxiliary belt spanning."
Staff and Sales Team
Pros:
"All staff are very approachable and friendly."
"Chris the salesman was good to deal with, genuine and no bull."
"Ivan was amazing from the first phone call and went above and beyond to meet my needs."
"Ron exceeded my expectations and made every interaction a positive and professional one!"
"Has excellent customer service from Ronald and Vic."
"The sales team (Chris, Mark & Asad) was excellent. They were all extremely helpful and polite."
"Ron has been an absolute legend."
Cons:
"Absoulty appalling never will I buy a car from them, very bad customer service a very bad attitude from the sales girl Imogen who sold me the car."
"Mark Greenacare has to be one of the most rude and impolite persons I have known."
"Came in Sunday to trade in my peugeot and possibly purchase a new car but the guy that served us couldn't of cared less he wasn't bothered so unfortunately u lost a big cash sale won't ever be using your company again."
"The motorbility sales rep was extremely unhelpful."
"I didn't like the way they had treated me today... There were 2 staffs talking to him for same issue, ignoring me fully."
"Complete bandits steer well clear!!!"
"Sales team will do anything to get a sale then add on extras at the end, the car breaks under warranty expect to have to fight to get it fixed."