Forbidden Planet Reviews Summary

Staff and Service

Pros:

• "Friendly staff and convenient location outside the subway also adds to the experience."
• "Good knowledgeable staff who are always willing to help."
• "Staff are helpful and friendly to real nerds and muppets without a clue alike which takes patience and care."
• "Filled with really nice and pleasant staff!"
• "Staff are always super friendly and helpful."
• "All staff were approachable cheery and clearly enjoyed their employment there."
• "The staff are very knowledgeable and always very helpful and polite."

Cons:

• "I sometimes feel the staff are a bit overworked, and as a result they miss out on some sales by not being quite as helpful as they could be if they weren't so busy."
• "Hate going in here because the staff have such a 'can't be bothered' attitude!"
• "Was rudely interrupted by a female employee (short ginger hair) who proceeded to belittle me in-front of the store."
• "Poor unhelpful staff."
• "Staff have a disgusting attitude - have been in several times and each time felt extremely uncomfortable when dealing with staff."
• "The staff has always been really rude to me when asking questions."
• "Poor customer service with rude staff."

Accessibility and Layout

Pros:

• "You have no problems getting a wheelchair in here and around the store."
• "As a wheelchair user, I can easily make my way around the store."
• "Ground Floor Has Easy Access."
• "The new store is great and makes visiting and browsing the store a much more enjoyable experience."
• "The store is very well mapped out and easy to get around."
• "Great location for anime/nerdy products, loved the manga section upstairs."
• "The new Sauchiehall store is superb and the fact that my greyhound can browse with me; is perfect."

Cons:

• "The only problem is the shop is small, so not that much room to move about."
• "Shop is too small for its popularity so often difficult to move about without getting in way."
• "It's always over crowded."
• "Always love this shop, but it is very cramped to walk about in, especially as a traveller with a backpack."
• "It's too small and cramped."
• "It can feel pretty cramped and tight, especially in the area of the graphic novels at the back."
• "Good stock, incredibly awkward layout with shelves too high to see anything or reach anything for a closer look without asking staff."

Product Selection and Pricing

Pros:

• "Good collection of pop culture memorabilia including Marvel, DC, Star Wars, popular TV series, manga and anime."
• "Brilliant layout and great collection of comic issues and trade paperbacks."
• "Love this place reasonable prices on manga, graphic novels and tv and movie merchandise the quality of goods always great."
• "Great selection. Pretty much the go to for comic books and graphic novels in Glasgow City Centre."
• "Great selection of items, particularly pop vinyls in recent months."
• "Has a fantastic array of items ranging from star wars - comic books - anime - clothing - collector items - pop figures - warhammer and more."
• "Full of collectibles, comics, vinyl toys, and Funko Pop figures, Forbidden Planet International has anything and everything that a collector could ever want or need."

Cons:

• "They have massively reduced the amount of board games they carry."
• "Every book i picked up was insanely priced. Can't justify an extra £5-£10 on a book i can get delivered within 24hrs from amazon."
• "There is an extensive wall of funko pops and also a vast collection of disney backpacks (all quite pricy)."
• "The prices are a little bit too dear for me, nine times out of ten, you can find the same products cheaper elsewhere."
• "No plastic covers on most of the expensive omnibuses means that 99% of the dustjackets are damaged."
• "Can be a bit pricey compared with online retailers."
• "You have to be careful in a place like this as it can get very very very expensive."

Inclusivity and Atmosphere

Pros:

• "I really appreciate that they are so open, inclusive and LGBTQ+ friendly too."
• "Inclusive and open to all, great record of LGBTQ+ inclusivity."
• "The lgbtq+ genre section of comics and books was displayed in a very tasteful way."
• "The place has an awesome atmosphere."
• "Great atmosphere, stock and staff."
• "The entire experience was deeply pleasant and I will absolutely be attending again."
• "This build feels so much more friendly!!"

Cons:

• "This is no longer a safe space for us."
• "I am outraged at the removal of pride flags entirely from the shop floor."
• "We’ve noticed more of the pride flag’s getting taken down and until today I didn’t feel confidence in voicing my concerns till I saw all of them no longer on the shop floor."
• "Forbidden Planet was a safe heaven for LGBT+ youth in Glasgow, however its not anymore."
• "I didn't get gender flags shoved in my face back then, either!! It's a comic book store, not a place to shove silly pink white and blue flags in people's faces."
• "Just don't expect any kind of politeness from these idiots."
• "The lady serving with the red curly hair and glasses is incredibly rude!!"