Address: Buchanan galleries, Glasgow, G1 2GF, United Kingdom
Phone: +441413536677
Rating: 4.2
based on 191 reviews.
Customer Service
Pros:
"Staff always so helpful. Clean bright and welcoming."
"Would like to recommend Caroline in lingerie department, she is so pleasant and nothing is too much bother."
"Staff - helpful, knowledgeable, great customer service."
"Great store and great customer service, the 2 year guarantee on most things is why we always buy electricals here."
"Very knowledgeable, professional and not pressuring at all. Really good staff."
"The member of staff was fantastic & really helpful. Didn't try to sell me the bras I was trying & was more concerned that the bra be the perfect fit."
"Excellent store with a wonderful range of probably whatever you need, staff are very helpful and patient 5* service."
Cons:
"POOR SERVICE."
"Treated like a criminal for trying to buy a product I went looking for a till point to buy item an employee walked asked for the item assuming he going to take it to a till but was told to leave the store shocking customer service will not ever buy another thing from them now even if they paid me."
"Updated March 2022 - not as good now. There's been a definite move away from customer service as a priority in the John Lewis partnership towards maximizing profits - and it shows."
"John Lewis refused to take the issue any further leaving me out of pocket with a broken phone."
"Staff were rude!"
"Appalling service, particularly in the bedding dept. Staff were talking to each other even though they knew we were in the department."
"Very, very poor and not what you would expect from a store like John Lewis."
Product Availability and Pricing
Pros:
"Their famous slogan: Never knowingly undersold, is a truism."
"They still compare very favourably with other stores for choice and competitive prices."
"I do like that they have a selection of different designers and when there is a sale it can be good."
"Been shopping for years at John Lewis for my electronics. Today they accepted the return of an item I bought 6 ish months ago and couldn't find my receipt for."
"Was pleased with how I was fairly treated and there was no hassle from the store to give me this gift card."
"This store has everything you need under one roof."
"Overall a top high street store."
Cons:
"Fifty kettles for sale and only four in stock, need to wait a month if I want another."
"Purchased an item but was charged more than the shelf advertised price."
"I bought a jacket yesterday and when I got home I discovered I had been overcharged by £80."
"The Glasgow number takes you through to their switchboard, they could not confirm if the store had stock."
"Very disappointed that John Lewis a supposed reputed retailer has so much own brand stock unpriced."
"You still want to charge 'John Lewis Price', no longer offer your historical price promise (never knowingly undersold)."
"Despite assurances that goods ordered nearly two weeks ago for collection in store today 30th August, the goods were not available for collection!"
Store Experience
Pros:
"Very wide variety of goods to buy. Set over three levels, this shop has electronics, electrical goods and toys downstairs."
"Large department store in the Buchanan Galleries. It has a full range of departments and range of goods and prices."
"Good display of bathroom accessories and lighting."
"Escalators and lift's to all floors."
"It has an excellent selection of toys. Men's wear and home wear on the next floor."
"John Lewis is a national institution....and in an age when we are all moving to the online model it is refreshing that the old fashioned department store model is still relevant."
"The John Lewis here is huge, with multiple floors and it can be accessed from either the Buchanan Galleries or the other side where the Buchanan Bus Station is."
Cons:
"Place to eat going downhill staff low motivation."
"Not the best experience at Glasgow JL, attempted to purchase Apple Air 2020/ Magic keyboard/ Pen."
"Becoming a bit of TK Maxx...over crowded rails, random assortment at discounted prices."
"After my family's visit to the store between Xmas and New Year, I can see why JL are struggling."
"Got a fridge from here and the two men delivering it managed to scratch the fridge and scratch our floor which cost 100s of pounds to fit."
"However excellent wheel.chair user access and once you make a move for the walking humans to get out your way it's all good. The cafe is a wee bitty expensive."
"Not great waited about 10 minutes trying to find someone to ask about a toy as no staff."
Cafe and Restaurants
Pros:
"The Place To Eat had lovely cakes, fresh scones and tray bakes."
"Cafe which serves a excellent afternoon tea."
"John Lewis has two restaurants, one is on the top floor, and one on the second level of the shopping centre, though it is hard to find, it has a fantastic selection."
"The coffee isn't the greatest available within a 5 minute walk, but there are great views from the top floor cafe."
"My flat white coffee was rich and creamy and staff were very attentive and very very helpful."
"What a selection of sweet treats on offer. You are so spoilt with the choices."
"The Glasgow store has two cafes, one run by John Lewis and the other by Benugo."