Halfords - Cheltenham Reviews Summary

Customer Service

Pros:

• "Absolutely fantastic service today from Matt on the bike counter."
• "Quite an unexpected and rare thing to have such good customer service, so well done to the whole team at Cheltenham."
• "I was treated excellent the staff at the Cheltenham store were amazing delt with a young guy called Jordan he was a top guy as were the rest of the staff will go back and recommend this store to everyone I know 👍."
• "Really helpful, this was the 5th garage I tried, no-one else had the battery in stock."
• "I have always found the staff to be helpful, knowledgeable and accessible."
• "Excellent service from start to finish."
• "Sean, the guy who actually fitted new headlamp bulbs in my car, was very knowledgeable & super efficient."

Cons:

• "I have given Halfords 1 star for the poor online and telephone communication in the system."
• "The only problem is that halfords didn't have windscreen wipers compatible with my car."
• "I have return, rear window sunshade. I lost receipt so I request to exchange or gift card instead of full money refund. But they refuse to do that."
• "Very very bad service from Halfords Cheltenham. Manager don’t know how to talk with customer."
• "Poor customer experience in getting it sorted.Wont go back there."
• "Service is extremely slow. Staff have very poor knowledge."
• "The problem is having to speak to a call centre, rather than the local branch - all the call centre can do is say no to everything, really unhelpful."

Staff Attitude

Pros:

• "Jordan is fantastic. Was going to buy a car seat for £140 from John Lewis but Jordan was so good that I bought a £200 car seat on the day."
• "Amazing customer service by Jordan at the Cheltenham store."
• "The staff (Harry & Sean) couldn't have been more helpful if they tried, both were polite, professional, personable, and went above and beyond to make sure my visit was effortless."
• "Jordan in particular was determined not to be defeated by the problem."
• "We were served both times by ‘Harry’ who was so helpful, friendly and patient!"
• "He thoroughly examined the tyre but found no signs of a slow leak, and to top it off, he generously offered to inflate it. Exceptional customer service!"
• "She was a fantastic employee, and a real credit to Halfords!"

Cons:

• "They were unable to fix it and refused to refund us."
• "I do not like the idea of being asked for an email address in order to have a fitting of equipment to my car."
• "The most ridiculous experience just happened to me... Apparently Halfords have a strict 'no dinging' policy."
• "I have recently become disabled and can no longer ride my bike - hopefully this will be temporary thing. I contacted Halfords to say that I would like to donate my bike to their charity scheme, but due to my disability I couldn't get it to the shop and could it be collected... but I was told it was not possible to collect my bike."
• "Staff didn't seem overly enthusiastic about collecting my son's new bike and the bike mechanic appeared bored doing the final checks on the bike."
• "Unbelievably bad. Halfords doesn’t deserve to exist."
• "They seems not to want to talk to me on phone, I don’t know if it’s got to do with my foreign accent, not sure."

Product and Service Quality

Pros:

• "The Halfords Mesh Dog Guard proved to be very versatile and sturdy."
• "Super impressed today, I arrived at 7pm for a new battery, the lovely young man fitted a new one straight away, did a 10 point check on my van and then went ahead and fitted new wipers for me."
• "Just popped into Halfords to see if I could get my 'Day Running' lights (bulbs) replaced in my car and they did it straight away for me. Excellent service and friendly helpful staff."
• "He is a star ⭐️. My son was thrilled with how his hand me down Boardman bike now looks!!"
• "Very knowledgable staff and great customer service!"
• "Aggi the salesperson was brilliant could not do enough for us, even with a busy shop she organised others to serve whilst dealing with us."
• "Sean was patient, friendly and professional, chatted about his dogs and made it a fun experience."

Cons:

• "Sadly this Apollo bike is not fit for purpose."
• "The cheap integrated seat clamp should NOT have seized the seat post."
• "Clearly management has changed or they have a contract with Gloucester college but is very frustrating when you used to be able to nip in for a quick job. #gonedownthesh**ter"
• "To transfer a dash cam from one car to another Halfords charge £100 pounds for 40 minutes work."
• "The woman that served me today didn't pay attention to the email address I said to her for the receipt."
• "Halfords staff blocked the door only letting two female girls in and blocking everyone else out saying buy it online and won't let you view it."
• "Incredibly poor service. Placed an order online for a new stereo, made an appointment for them to fit it. went in for my appointment, waited an hour for them to tell me they didn't have the right cable to complete the instillation."