Address: Niddry Lodge, 51 Holland St, London W8 7JB, United Kingdom
Phone: +442088193188
Rating: 4.8
based on 120 reviews.
Customer Service
Pros:
"My initial phone call was answered by Joan promptly, courteously and very helpfully."
"Ryan communicated brilliantly, worked very hard and then cleaned up at the end of each day."
"Joan was fab on the phone!"
"He was very thorough and provided great communication to my tenants."
"Received a phone call from our electrician when he was enroute, arrived at allocated time."
Cons:
"Confusing: during booking on their website it is highlighted that service to be paid after the work is done, but then they call you and request the upfront payment."
"Not acceptable to mislead customers, a complete waste of my time as well as my tenant's time. AVOID."
"What's even worse is that the company also refused to take responsibility."
Professionalism and Expertise
Pros:
"Ben at Quantum provided outstanding service and knowledge of various lighting systems."
"Ben expertly handled the setup of the Lutron lighting system, showcasing his professionalism and technical prowess."
"Ryan was the engineer and Joan was fab on the phone!"
"Charlie Leigh did a thoroughly professional job; it was well executed in a very confined and awkward area."
Cons:
"I had no other choice than to pay over £300 just to fix a cooker hood. The whole experience turned into a nightmare."
"Beware of pricing. Charged a full skilled labour hourly rate to pick up a part."
Response Time and Efficiency
Pros:
"Quantum were extremely professional and quick in servicing a few different urgent needs we had."
"These guys were great - short notice request, handled very quickly."
"They dispatched Chris who arrived quicker then I was anticipating."
"Ryan arrived on time. He serviced my boiler and was very thorough."
Cons:
"The work today was delayed by a few hours due to vehicle breakdown, but I was informed immediately."
"We then Called at 9:30am and were told they confirm eta of 10am. Never showed."
Value for Money
Pros:
"The prices are very reasonable and quality of work first class."
"Very good service, efficient. Managed to sort in one easy session."
Cons:
"What a rip off. These guys charged us 2.4k for a days work to install a new internet line."
"Job well done but 2 hours of labour and 4 replacement LED lights cost me £346."
"Slow, overpriced. Late for the job. Charged 50 GBP extra for a spare pipe."