KFC Edinburgh Reviews Summary

Food Quality

Pros:

• "Food is usual KFC quality so no complaints there."
• "We had chips and coleslaw which were also pretty tasty."
• "That been said, the food was really good."
• "Fillet burger was yum. Great service. Very clean restaurant."
• "The chicken was tender and the coating crispy and they were a good size."
• "Regular KFC food, it was decent, fresh and as you'd expect."
• "The food was great."

Cons:

• "If I could give it no stars I would and might as well have scorched my 20 sheets."
• "The chips were hardly even cooked."
• "The food quality was poor. Soggy chips, warm chicken."
• "Worse cooked chicken have ever had at KFC, chicken not cooked so hazard to health."
• "The chicken pieces were undercooked and greasy."
• "The gravy was practically water."
• "The spicy wings were probably not even chicken as were all grey on the inside."

Service

Pros:

• "Clean establishment; friendly and helpful staff."
• "Tej is a wonderful and empathetic person!"
• "Friendly and fas service."
• "The girl at the till was cheery and funny."
• "Absolutely fantastic food but qued out the door self service keyboards not all working but a verry friendly staff member was taking orders on till a absolutely gemm of a lass even tho it was busy she was calm and polite."
• "Staff were pleasant, place was tidy."
• "Big shoutout to all the staff working on shift tonight! Great service, great food and just all around great praise God!"

Cons:

• "Every store ive ever been in is filthy."
• "Terrible terrible customer service - cycled 30miles as this was a half way point and hoping for some food only to be turned away from the drive thru."
• "The service was shocking, waited 20 mins to get served and then another 20 mins for food."
• "Very grumpy staff had run out of food and expected us to pay and leave without it."
• "Staff attitude was disgusting, kids came in to order they were ignored."
• "her customer service skills are disgusting."
• "The staff were not apologetic about the time we waited or the order being wrong."

Cleanliness

Pros:

• "Usually clean and very tidy inside."
• "Clean establishment; friendly and helpful staff."
• "Nice, clean store with a typical layout."
• "Staff were pleasant, place was tidy, toilets were typically very small KFC style."

Cons:

• "Was dirty, no-one out cleaning tables. The bins were overflowing as well."
• "The place looks a bit grubby."
• "Rubbish on the floor and unclean tables."
• "The toilet was beyond disgusting, there was urine all over the floor and the toilet seat."
• "I went to bathroom to wash my hands the place was soaked no toilet roll the panelling and the seat in the cubicle was soaked with urine."
• "Every table is filthy, floor is covered in rubbish and food. Toilets are disgusting, not a single bit of toilet roll in men's or disabled toilets."
• "Absolutely shocked at how dirty the shop floor was.....food and waste all over and tables not cleaned."