Address: Straiton Rd, Straiton, Edinburgh EH20 9NS, United Kingdom
Phone: +441314400531
Rating: 3.0
based on 214 reviews.
Cleanliness
Pros:
"The place itself is clean."
"The restaurant was impeccably clean, which added to the overall positive atmosphere."
"Although the staff where friendly and the restaurant was clean and tidy as was the restroom will visit again."
Cons:
"Rubbish on the floors, bins inside and outside overflowing, tables not cleared and the ones that had been were sticky and clearly not cleaned."
"Not a single table was clean."
"The floor was dirty, children were running around and screaming."
"Sitting in kfc right now! Not one clean table, the floor is filthy!"
"The place was disgusting, exterior and interior bins overflowing, tables not cleared or wiped."
"Just been the the kfc at Straiton it wasn't very busy but the tables were all dirty."
"Both bins over flowing with rubbish not very good for people wanting to go in and eat food."
Service
Pros:
"The young worker's in this shop were excellent at their work, even though they looked scared to death to be anything but."
"The food was ok and served without delay."
"Served by Adam at the drive thru and he was super efficient and easy to order with."
"Nice to see someone who really knows what he's doing 😁😁."
"The staff was not only friendly but also highly professional, ensuring top-notch service."
"I had an incredible experience at KFC on Straiton Road in Edinburgh!"
"I been today for a take away Yousef help me to make a good selection from the menu afterwards Kyle pack my order with care and pass it over to me I recommend this restaurant the staff extra helpful and nice."
Cons:
"Staff were rude and unwilling to replace any item."
"Very poor service we waited over 30 minutes to be served."
"Absolutely horrible service."
"Terrible customer service."
"Service was shocking, waited at counter and nobody acknowledged me or spoke to me."
"Poor customer service, we waited 40min in the que to place an order."
"Atrocious service. Waited 20mins for order to be taken then waited a further 30mins till order ready, only to find bucket of chicken was cold."
Food Quality
Pros:
"I am a fan of KFC family meals. The corn on the cob is popular with the kids. Tend to get the boneless dipping family deal but I like the chicken on the bone as well. When its fresh its great."
"They replaced the chicken fillets and the food was nice."
"The chicken was perfectly prepared. Great taste and crispy."
"The chicken was freshly cooked and delicious, the sides were fresh."
"And the food? It was piping hot and delicious!"
"Best chicken ever had. It was too hot to eat. Unbelievable never had food this hot. Normally lukewarm to cold. Good effort by all staff. Thanks for getting it right once for me. You are a model to other outlets."
Cons:
"The chicken was falling apart and snotty."
"The fillets were so small they looked like nuggets."
"Food taking forever to come, food arriving cold."
"Everything was cold, mash potato was freezing."
"Chicken wings had bad smell!"
"Chicken was way overcooked. Salty."
"Food not what we ordered got half of it wrong food disgusting cold think it had been cooked a long time."
Management
Pros:
"Lockdown has really helped this franchise hope they keep it up."
Cons:
"This is one of the worst management restaurants KFC I saw in my life... Have to wait for more than 1 hour to ready the food."
"Avoid - woefully understaffed and clearly poorly managed."
"Shocking and very poorly managed."
"If head office don't take action towards this branch they will have serious problems."
"It’s run by young people (no disrespect), management need to sort it out as it’s not fair for them."
"The stuffs feels like under-trained and I see new faces all the time."
"Maybe they are closing early for training as it just opened, or maybe this is just a terrible branch."