KFC Edinburgh - St Andrews Street Reviews Summary

Food Quality

Pros:

• "Food was not bad at all."
• "The food is great as usual."
• "Great halal fried chicken in Edinburgh. I got a 20 wings for 6.99 pound deal, great flavour, value and texture."
• "The food was nice and hot and cooked well, I love the gravy which was very tasty."
• "As far as fast food goes chicken is a healthy option so I don't mind going here."
• "Food was ok, needed something quickly before catching the bus home to Glasgow."
• "The staff are always polite and the food always great."

Cons:

• "I ordered a fillet burger box meal which, after a long wait, arrived and had 3 singular bits of lettuce on it."
• "The wings that came with the meal were so dry and looked like they had been cremated."
• "The Chips were definitely dead."
• "The boneless banquet was missing the popcorn chicken and the chicken strips or tenders just tasted so weird and off they went straight into the bin."
• "The chips could also do with being cooked."
• "The original piece chicken was disgusting... Hell oily and salty even I can't take a single bite."
• "The food I’ve just been given is the worst tasting food I’ve ever had from a KFC."

Cleanliness

Pros:

• "Went there at 12 which was rather early so everything was great, tables were clean, service was good."

Cons:

• "Visited yesterday PM and place looked like a bombsite."
• "Moreover, the Washbasins were clogged and the condition of the washroom was super pathetic."
• "The bathrooms were grimy and smelly and the tables were messy from previous customers."
• "Downstairs seating area looks like it hasn't been cleaned all day, I've seen 2 mice in the time it took me to finish my food."
• "One of the dirtiest place I've ever eaten in."
• "The bins were brimming over with rubbish not being emptied and tables weren't cleaned."
• "The floor was completely flooded, and all the tables were in disarray and dirty."

Service

Pros:

• "Pretty standard KFC, always slightly less busy than the McDonald's next door so if you're in a rush, probably the better option."
• "I like that you can order your food on the touch screen when you enter the store."
• "The service was pretty quick, even though They took some time to take my order."
• "Service was polite and thorough and any requirements to order were attempted where possible."
• "For a quick stop in-between shopping it's fast and it's fab!"
• "The staff where very friendly and the orders where getting done at a reasonable time so we didn't have to wait long for our box meal."
• "Thank you for the team member Jyothika for a friendly service, she was so kind and provided excellent service with a warm and welcoming attitude."

Cons:

• "Worst experience ever in a takeawayy. Ordered via machine at 8pm, receipt says food available by 9.10pm!"
• "The staff members need training on customer service and better communication."
• "The man that served us was rude."
• "Extremely rude staff, unable to order at a till."
• "Very slow service, we placed an order and it took over 1hr20 to receive the order."
• "The customer service was very poor and the crew member who served me was very arrogant."
• "The staff were pretty rude and were standing around talking when we asked how much longer it would be they kept giving noncommittal answers but they didn’t care at all."

Facilities

Pros:

• "Looks small from the outside but has extra seating downstairs."
• "Downstairs seating available too."
• "It is a nice enough layout, with the tables not too crowded together."
• "Seating is usually adequate but you will want to stay upstairs for the natural light from the large windows."
• "Enough place to seat around on both floors."
• "Kids menu options are available with fresh pineapple and small burger with ketchup that I have not seen before."

Cons:

• "The toilet seemed 'locked' when I visited, assume it's not always like that!"
• "Went to use the bathroom before eating to find 3 cubicles but only one in use as one had a seat hanging off to one side (dangerous) and another with no seat, filthy too!"
• "I explained that I was disabled, in urgent need of a toilet and showed proof of disablement, then asked to use another loo. I was told that there were no other loos to use."
• "Toilet was a disgrace to no toilet paper and the cubicle door wouldn't lock."
• "Toilets were unusable!"
• "Toilets are full of graffiti."
• "Disabled loo out of order due to a wet floor."