McDonald's Reviews Summary

Staff and Service

Pros:

• "Really lovely staff, very friendly as you come in during this pandemic."
• "Busy place but quick and great services. Friendly staff, cleanliness and good atmosphere. No problem with the meal."
• "The new touch screen ordering system is good for the tourists and better than the old shambolic queues."
• "Really clean, witnessed staff consistently cleaning during our visit today."
• "I would like to mention the older gentleman who was working on the 1st floor when we came in at 3pm today. He was so polite, generous and caring towards all customers and even getting them sauces and tissues."
• "The touch screen ordering system seems to work well, the staff seem friendly enough."
• "Every team member had a role to fill and they seemed to be working together and making it a nice place to eat."

Cons:

• "Standard McDonalds - Lots of seating upstairs but no lift so difficult with pushchairs."
• "No staff up front to order have to use touch screen menus order took too long."
• "Staff didn't seem at all motivated to make our order, just stood around looking gormless."
• "One member of the staff was extremely rude to customers and others (including managers) didn't react."
• "For the second time, I was pretty sad about the service I got regarding the food."
• "The service is horrible. First of all, after I ordered on one of their screens, it didn't give me a receipt and said there's an error."
• "The service at this particular McDonald's was excruciatingly slow."

Cleanliness and Atmosphere

Pros:

• "This being said the atmosphere was rather groovy, there was some really nice music being played and this lifted my mood so by the end of the meal I was feeling better."
• "Masks were worn by all staff and the ladies toilets were extremely clean."
• "The seating areas were clean and tidy."
• "Clean restaurant and quick service, facilities are good with phone chargers and self-service screens which work."
• "The restaurant, staff, coffee and food deserve 5 stars."
• "Service was quick. And there was plenty of precautions taken for staff customers and delivery partners to be safe."
• "The staff are always friendly as they busily serve people."

Cons:

• "On entering the cubicles were covered in pee and feasts."
• "Everything is super dirty, the kiosk doesn’t print receipts and don’t show your order number."
• "Toilets were a disgrace had to use down stairs to change baby and didn't go in as it was very dirty to put it politely, recently used upstairs looks and they weren't much better!!"
• "Tables were dirty and no one seemed to care."
• "Cold food, even though I had waited 15 minutes for it after ordering! Tables not cleared by customers or staff."
• "Food was ok...place was dirty as hell...trays were left everywhere trash overflowing."
• "The whole floor is sticky, not one booth does not close, wet toilet paper is lying on the floor."

Food Quality

Pros:

• "No complaints on the food as it was standard McDonalds."
• "Enjoyed a double cheeseburger here. Found out I could get the healthier salad option instead of fries."
• "One of the best McDonalds in Edinburgh... the food always great. Hot, you get exactly what you ask for."
• "Food comes quick so credit where credit is due for that."
• "This Mcdonalds was very good at serving the food super quick and I was there at a very busy time."
• "Everything was put together well and the perfect temperature; the McFlurry had a substantial amount of toppings and the mozzarella sticks were melty and crispy."
• "Great food.. love the little garnishes and the overall quality of the food."

Cons:

• "The four mcflurry I ordered were only half full! Very poor, very disappointed."
• "The chips, or rather, the sorry excuse for chips, were another letdown."
• "The McCrispy was drier than an old boot."
• "The burgers were cold, as if they had been sitting out for an extended period of time before being served."
• "Double cheese and bacon was dreadful had to take it back one rasher of bacon was raw the other one was so dried out."
• "The patties were overcooked and resembled charred hockey pucks, lacking any semblance of juiciness or flavor."
• "My bacon and cheese pitta was cold when I got it and the bacon was mostly fat."