KFC Edinburgh - Kinnaird Park Reviews Summary

Cleanliness

Pros:

• "The premises is generally clean and tidy. Staff were friendly enough."
• "KFC in Fort Kinnaird is nice, clean and organised."
• "Friendly staff, clean restaurant."
• "The restaurant itself was quite clean inside, nothing on tables, could have done with a quick sweep but other than that was clean."

Cons:

• "The shop floor was disgusting. The bin was overflowing and there were empty tables with food packaging everywhere."
• "The whole place was filthy."
• "Disabled toilet was absolutely atrocious."
• "Tables were all covered in rubbish and left over food."
• "Dining area absolutely filthy, festive fries forgot to get festive lol."
• "Floor was very dirty, toilets terrible, tables were dirty."
• "The place looked absolutely disgusting, only three customers were inside and yet all tables were dirty, food was lying everywhere."

Service

Pros:

• "Visited with family, the menu was reasonable the staff were friendly and helpful."
• "The food was decent, and the service was very quick."
• "Hot food have had a bad experience here but gave them the benefit of the doubt and they redeemed themselves; the staff couldn't have been more polite and helpful about the situation which makes it a good service to the consumer."
• "The girl who took the order was lovely and informative."
• "However the woman at the till was quite friendly and took our order perfectly & efficiently with a polite and positive attitude."
• "There is a young gentleman (Josh) given good customer service. Smile on his face the whole time and patiently taken my order."

Cons:

• "Waited at the drive through speaker for several minutes (at least 10) saying 'hello, hello' with no response."
• "No longer a fast food restaurant as waited 25 minutes to get our food."
• "One staff member coping with the counter and the drive-through, service slow, ran out of stuff for orders ahead of me."
• "Waited over 50 minutes for a box meal."
• "Was waiting over 20 mins in a queue to order krushems for my kids to be told at the till that the machine is broken."
• "Lots of staff hanging around chatting, doing nothing, while queues form at the drive-through and inside, truly terrible!"
• "Staff where arguing with customers when I was there."

Food Quality

Pros:

• "Food was actually really nice."
• "KFC, it is what it is. The meal was absolutely fine and enjoyed."
• "Food was on point! Couldn't fault it."
• "Food was good, order fulfilled perfectly with no mistakes."
• "The food at least was half decent."
• "Fried chicken - what can you say apart from mmmm fried chicken 🐔."

Cons:

• "Bought 3 boneless meals at 5.99 one had no fries, one had no sweetcorn, one had no chicken popcorn and one had no sauce."
• "Got the boneless banquet for 1, couldn't believe how much smaller it is now. Chicken fillets were tiny along with pop corn chicken and beans."
• "Chicken wing looks like road kill."
• "Food also served cold."
• "Chips are cold."
• "The food itself, terrible. Freezing, dripping with grease and the chips were disgusting."
• "The chicken was chewy, soggy, and tasteless."