Nando's Edinburgh - Lothian Road Reviews Summary

Service

Pros:

• "Nandocas here are very friendly and helpful."
• "Staff were so friendly & welcoming, even saw one of them having a little dance while they were cleaning a table."
• "The staff work very fast, response and accuracy higher than in any other branch I’ve been to in town."
• "Had a fabulous night the staff are so friendly and with it being our first time to Nando’s they were really helpful and tentative."
• "Staff were on point quickly and efficiently finding us a table while being friendly and welcoming."
• "Staff were absolutely lovely, our waiter Mark brought such a joyful atmosphere to the table."
• "The staff were very attentive and all our requested food & drink was brought to our table swiftly."

Cons:

• "Was really disappointed as the QR code first didn't work multiple times...Waited a further 20 mins for someone to come over and explain the situation."
• "Not an enjoyable experience. Staff generally poor. Very inattentive and not knowledgable."
• "Consistently appalling service every time I've gone."
• "Food was good but service was bad even though it was really busy. It seemed really Un organised."
• "Possibly the worst customer service I've ever experienced in a Nandos."
• "Service was laughable…. Nonexistent."
• "Worst nandos in Edinburgh. Staff extremely slow, had to wait 15 minutes for drinks then 30 minutes for food."

Food Quality

Pros:

• "The place was packed but there was no queue, our food came very quickly and was hot and fresh."
• "Fantastic dining experience with this Nando’s location."
• "The food was excellent quality, chicken wings were absolutely perfect!!"
• "The chicken is great, I also knicked some of my friend's peri peri chips which were amazing."
• "Food was nice and tasty, quarter chicken with fries and coleslaw couldn't be faulted."
• "The food is of a very good standard, the flavours are punchy, tangy, subtly sweet and lightly Smokey."
• "The food was cooked and presented very nicely for a Nandos. Tasty and hot as well!"

Cons:

• "Really need to sort out your garlic bread...Really chewy hard and didn’t look any way like other Nando’s bread."
• "The grill technician here at this branch requires more training as my food tends to be grilled beyond the point of no return leaving my chicken thighs burnt and dry."
• "The chicken had a strong smell of ashtray."
• "The chicken sandwich is tasteless, cold and very dry."
• "It was also expensive and definitely 100% not worth the ten pounds I paid for 4 small Luke warm dingy bits of chicken."
• "Food quality has dropped significantly. Used to go there regularly and the chicken burgers were great. Now, it's not even seasoned properly."
• "My chicken tastes burnt."

Value for Money

Pros:

• "Even the price was fairly cheap! I highly recommend eating here if you haven't yet."
• "Price: cheap and cheerful."
• "Prices are very reasonable especially since restaurant is in a city centre."
• "I'd say around £15 per person would suffice for a good meal."
• "Nice change from fast food and the price was reasonable with bottomless Fanta."
• "The only thing I would say is the drinks are really expensive, but you can get this for free if you have a student card."
• "Best nandos in all Edinburgh. Wings with wine is an ultimate combination."