Address: 91 Hanover St, Edinburgh, EH2 1DJ, United Kingdom
Phone: +441313226756
Rating: 4.3
based on 117 reviews.
Staff and Service
Pros:
"The staff at SKIN are very accommodating and friendly."
"The staff are all amazing especially Joanna and Mr Nakib."
"The ladies who carry out treatments within this sk:n clinic are all so lovely."
"Reception staff were lovely."
"Both Chloe and Joanna have made my experience wonderful."
"The receptionists were friendly, smiling, and professional."
"Everyone at the clinic were very friendly and the nurse knowledgeable and professional."
Cons:
"They were cagey about the price and said I had to see a doctor to know how much the treatment would actually cost."
"If you fail to contact them 72h before the appointment they charge fees."
"The person was rude and unnecessarily confrontational on the phone with me."
"They are a bit rude/patronising, and unhelpful."
"The doctor was ignorant and disrespectful, with really bad 'bedside manner'."
"The new automated system is infuriating."
"Claire's tone was patronising, the information she had regarding my previous treatments was incorrect."
Consultation and Treatment Experience
Pros:
"I felt comfortable from the moment I went in."
"Results have been amazing."
"I feel blessed and lucky to have found a professional that I can work with, trust."
"The session with Danielle was excellent. She was extremely knowledgeable and was able to talk me through everything that I was worried about."
"Jennifer’s professionalism and emotional sensitivity quite simply made me feel cared for to an exemplary standard."
"The results of my mole removal are fab."
"The results I’ve had from the laser have been 1000 times better!"
Cons:
"He 'tried' to reassure me that the moles look normal... but how can I be reassured when he spent literally 2 seconds looking at them???"
"I left with a prescription for anti fungal shampoo and was told to use all over my body despite me adding I have never had any issues with my body."
"To be charged £165 for the consultation only to be told I would have to go to Glasgow and not to have received a follow-up phone call - I think that is extremely poor service."
"I was honestly super disappointed and £150 down with no good advice or products to show for it."
"A waste of time and money, and I was extremely disheartened as I thought going private would have given me a better chance of a solution."
"I paid £165 for a consultation that lasted less than 10 minutes."
"The consultation lasted less than 10 minutes, and my skin was barely looked at."
Facility and Administration
Pros:
"This clinic is the best in Edinburgh. Such a warm welcome from all the staff."
"The clinic is very flexible for appointments and it’s great to have text reminders for my appointments."
"The best place in Edinburgh and the Lothians for all your skincare needs."
"From the first consultation you are greeted by the friendly staff, the girls are lovely and made me feel very comfortable and at ease when having my laser treatment."
"Top notch, spacious premises."
"As soon as you go in, you’re always made to feel extremely welcome."
"Beautiful clinic with lovely staff and amazing results!"
Cons:
"Booked a consultation to see a dermatologist (£150) and the clinic emailed to cancel the day before my appointment."
"Paid for tattoo removal over 2 years ago and still only had 2 sessions out of 6."
"Very unfortunate experience. First appointment a total waste of time as the laser machine was broken so could not do patch test."
"I'm still constantly having to chase for my own money back. Just keep getting told someone will call me."
"The visit itself was fine but the fact that there were not one but two last minute cancellations is problematic."