O'Neill's Wardour Street Reviews Summary

Service

Pros:

• "The service I received was top class."
• "A great place to spend your evenings after work, great atmosphere, friendly and amazingly professional people."
• "Kira, behind the bar is a staple to the place! Her approachable personality shines through while providing 100% customer service."
• "The staff were helpful and friendly despite being really busy."
• "She was friendly, attentive, and professional throughout the meal."
• "Staff is incredibly attentive and helpful."
• "Tajmira Zaman the cloak room attendant gave the best customer service I have ever seen."

Cons:

• "Shocked by the way one of the managers spoke to a couple female staff members. Degrading and disgusting."
• "Staff pretty uninterested & a bit rude."
• "The customer service at this bar truly is awful."
• "The staff don't seem to let people in with disabilities."
• "The staff were what let this place down. Most had pretty poor English, grumpy looking faces and no skill or speed behind the bar."
• "The bar staff and manager honestly couldn't care less and looked so disinterested in what they were doing."
• "A rude manager with no understanding of customer retention was a major disappointment."

Atmosphere & Music

Pros:

• "The live music was incredible."
• "Best night out in London!!! We were there last night, and even though it was a Monday night, the vibe there was amazing!"
• "If you love the live music experience, this is your place, honestly."
• "Live music in the middle of Chinatown even on Mondays, and the weekends are a blast."
• "Such a great party atmosphere (which is what London is about!!)."
• "The live music was electric and when we spoke to the sound guy he said they had just got a new system."
• "They played Christmas carols and the vibe was great."

Cons:

• "The music was so loud everyone was shouting to understand one another.. in vain."
• "The music from the 'band' was dull beyond belief."
• "Awful live music that was way too loud."
• "The music was mostly Gangsta rap, so it was quite noisy, and I had to shout to talk to my friend."
• "Had a live singer on at 4pm that was so loud on the ground floor that we couldn't hear each other on the first floor."
• "The first band (MPThreeo) was fantastic!... but the second band (Lettuceheads) was awful!"
• "The main attraction of the evening though was the live Irish band music.. The band stared playing around 6.30pm and was an instant hit."

Food & Drinks

Pros:

• "The food and drink were good."
• "The staff are extremely friendly and they have a great variety of food and drink."
• "Stopped in here for a quick spot of dinner. 8oz steak was very good with fries sauce."
• "Good selection of food and drinks."
• "The juice was so refreshing and the dim sum was absolutely delicious! I loved the combination of flavors and the quality of the ingredients."
• "The burger I had was delicious."
• "Visited O'Neills Wardour Street recently for a quick lunch (£8.95 for a flatbread, fries and a Guinness). Amazing value for money, the food was good and the Guinness wasn't bad."

Cons:

• "Undercooked, raw toppings, cold cheese and an amount of garlic suitable for Halloween."
• "The food was small portions, though freshly prepared and quick."
• "Overpriced wine cut with water."
• "Tried serving me a flat beer and a non shaken cocktail, after I refused to take them he threw a little hissy fit and had to be calmed down by his colleague."
• "Didn't have food. But damn!!! Overpriced drinks."
• "Drinks were way overpriced."
• "Macaroni cheese overcooked in microwave and steak and chips had fries cooked too long."

Price & Value

Pros:

• "Irish chain pub in China town. Good price for beer."
• "Yeah, good bar at sensible prices."
• "Service is fast, average prices (£4 for a pint of soft drink)."
• "Been coming here since 2015, great place, great prices....Highly recommended for the Londoner or the tourist visitor looking for a place with character and an electric atmosphere!"

Cons:

• "I got 2 Jameson's and ginger beer and a half pint of beer. 50 pounds(GBP) ! In a plastic glass that's been reused a million times and barely worth the 50 you pay."
• "For drink prices to raise from £9 a drink to £15 a drink because music was playing downstairs is stupidity."
• "Very busy. I found the beer prices very high."
• "Drinks really expensive, food was okay."
• "Drinks were way over priced."
• "Do not believe the 33% off they have. This code did not work on the app as soon as I walked in and it did not work with the bar."
• "After 2200 the price of drinks is variable! So says the sign next to the bar."

Cleanliness & Maintenance

Pros:

• "Good space, very clean and fast service / staff that are lovely."
• "Great location just north of Leicester Square and had air conditioning inside to cool off."
• "Spacious lunch time haven with very good allergy procedures by staff."

Cons:

• "The place was also far sticker than any pub I've experienced, I couldn't go near any surface, even a walk was sticky."
• "The women's toilets have disgusting little black flies in every cubicle."
• "Beer was served in a plastic pint beaker so didn't taste great. Generally small inside and bland. Wouldn't return or recommend, toilets were a mess even though there was a toilet attendant stood there."
• "Bathrooms smells and needs much better cleaning."

Security & Staff Conduct

Pros:

• "5 stars despite being kicked out.. They aren't like other places that shove you out. The security here actually helped me and waited outside with me for my friends to come and take me home."
• "Security always care about the safety."
• "It was good of the door staff to let one of our group in despite his lack of ID."

Cons:

• "The security guard saw what was happening, could have let me in and /get away however opted to step back and suggested that I deal with it."
• "What’s the point of asking for reservations if you still have to do the line??? Also, very rude security staff."
• "We were treated very rudely by the door staff on way in."
• "Door staff are rude."
• "The doorman was infuriating."
• "Horrible, aggressive security guard who made us tip out our tap water from our reusable water bottles."
• "Unnecessarily rude and argumentative security member who apparently has no idea how to speak to human beings."