The Trafalgar Arms Reviews Summary

Atmosphere & Setting

Pros:

• "The pub atmosphere was great and we really enjoyed our Sunday afternoon."
• "The pub itself is massive, with lots of space inside and out."
• "The garden has a really nice vibe with lovely fairy lighting and music."
• "Nice atmosphere inside and a good-sized terrace outside."
• "The decor is beautiful - the outdoor area is lovely-looks so beautiful lit up at night."
• "The vibe inside was really cosy and they had fires on."
• "A lovely setting on Tooting High Street and on a sunny day the garden so inviting."

Cons:

• "Prone to crowds of pissed-up nurses from George next door which, obviously, are awful."
• "We sat in the outdoor area which is actually at the front of the pub right on the main road near Tooting Broadway station, so there's a little bit of road noise."
• "It's brand new and lacks atmosphere."
• "Tables and chairs are mix and match. Some would call this enchanting and unique. Would have been far better if the tables when put together were equal height and width."
• "It's cold inside."

Service

Pros:

• "The staff upgraded our table to the private ‘wine room’ which was a lovely touch and made our evening even more special."
• "The staff were really smiley and ready to help even when they seemed under pressure."
• "The staff were very helpful and friendly."
• "The young staff were extremely polite and friendly."
• "Service was prompt, dessert amazing."
• "Service is excellent and on point."
• "The staff couldn’t do enough to help."

Cons:

• "Half of the stuff on the menu was not available so ended up paying £16 for a fairly average burger."
• "Slowest service I have ever experienced over 4 hours from when supposed to start to when desert came out."
• "Almost no table service if you want to eat in the dining area."
• "Despite not being busy it took 15 mins to get served and all the while listening to the manager give abuse to the new fella."
• "The barmaid was rude and had a face like thunder the whole time."
• "£7 is steep for what you get."
• "Poor customer service."

Food Quality

Pros:

• "Had a small Hen do lunch here yesterday and it was fab."
• "The Trafalgar burger - it was fantastic, juicy and cooked to perfection."
• "The pork belly and it did not disappoint, definitely recommend!"
• "Beers there are beautiful and food there is marvellous especially the Sunday Roast."
• "Great pub food - Trafalgar burger and Sunday roasts are particularly good."
• "The food we ordered was made to a really high standard - the blue cheese rarebit was an utter delight."
• "The food was very good and though not cheap was better than pub grub, so still seemed good value."

Cons:

• "Went back to have the lemon tart again - slices seem to have shrunk in size."
• "Lumpy mash. And a bad sticky toffee pud."
• "The sausage roll looked and tasted as if it was from a few days back."
• "Potatoes were cold and vegetables undercooked."
• "Overpriced food for tiny portions that all came out at different times."
• "The chicken strips were tasteless and pale."
• "The worst roast dinner I have ever had. Raw and chewy."

Value for Money

Pros:

• "The food was very nice but I think varied depending on what you ordered."
• "The kids were extremely well looked after by the staff, anticipating virtually all our needs before we even asked."
• "Friendly service and a really good menu with daily specials."
• "Amazing private function rooms, reasonably priced."
• "The meal in itself was very affordable, good value for money, highly recommend!"
• "There is a wide range of food and drink options all at very reasonable prices."
• "The food is always great, especially the Sunday roasts."

Cons:

• "Nice garden but prices were ridiculous, staff were rude."
• "It's very overpriced £28 and what makes it big enough for 2?"
• "Nowhere near the £6.50 price tag."
• "Nearly 80 quid for 2 mains, 1 side and a cheaper end of the menu bottle of wine is too much."
• "Definitely not good value for money."
• "Too expensive for a pub and No NHS discount."
• "Expensive, 6.40 larger, 5.60 cider, 3.00 coffee."

Staff & Management

Pros:

• "The staff were incredibly friendly and attentive, making me feel welcome from the moment I walked through the door."
• "Staff is very nice and food is high quality."
• "Molly served me and was absolutely charming."
• "The staff were very good."
• "Molly looked after us and she was very helpful!"
• "Really attentive service which is a nice change for London at the minute where every place seems at half pace and half effort."
• "All the staff were friendly and the service was excellent: we will be going back."

Cons:

• "The bar person told me it was a Youngs pub but no Youngs Special on draught or Light ale or Ramrod bottles available."
• "Horrible. Use to be great, beautiful building, but we were in this evening and it just seemed to be the big bearded Bar manager and a young lad who'd just started behind the bar."
• "They charged me £20 for this mess! Shame on you."
• "When we complained the staff were less than useless and the manager rude."
• "Very poor costumer service, staff are really unfriendly, they all look miserable."
• "The manager said there’s nothing I can do and again not one apology."
• "Young gentleman behind the bar was very rude and dismissive."