Address: 17 Henderson Row, Edinburgh, EH3 5DH, United Kingdom
Phone: +441315579939
Rating: 4.9
based on 155 reviews.
Customer Service
Pros:
"Alicks was super helpful, getting our cake made up and delivered at short notice too!"
"They were very quick and responsive to my emails and were able to create my little brother's favourite Pokemon."
"Endless thank you to Licks Cake design who kindly took my very late request online request from Russia (less than 24 hours) for Birthday cake for my son's 20th celebration in Edinburgh."
"Great service and quick responses from Alicks."
"Communication throughout was easy and he was always quick to reply."
"Alicks was a great communicator, very enthusiastic and really listened to the brief."
"The business was responsive and quick and so helpful and detailed."
Cons:
"Sadly, most of the cake ended up in the bin. It was not at all worth the which I paid for the cake which was meant to feed 15 people."
"Overcharged us and kept changing his mind on prices, no contract, no invoice sent even though we had asked."
"I sent an e-mail to Licks last week to express my feelings and was very disappointed that he didn’t have the courtesy to answer and apologise."
"He would ignore our emails and it would always be some sort of excuse as to why he hadn’t responded."
"Despite telling Alicks what we were after and for how many people, he repeatedly asked us multiple times, clearly taking no note of what we wanted for our wedding."
"Final payment was due a month before our wedding, and he FINALLY got in touch with us a week before our wedding once again asking us our final numbers/flavours and claiming he didn’t receive our emails."
"Not very well handled and when I said that I would not just sit down and I would write a review I was told I was threatening him."
Design and Customization
Pros:
"He created what we wanted to a T and it tasted incredible."
"A delicious sponge with fantastic craftmanship - a true artist."
"Loved Licks' design for a very special and unusual cake: attitude to the request, design of the cake, and then the great taste - all delivered to top quality."
"Licks sketched it out and we ended up with a great design that everyone admired."
"Alicks made exactly what we asked him for the design for Frozen cake with Anna, he truly is an artist."
"Alicks recently made a Mr Blobby cake for my wife's birthday and it was superbly well detailed and tasted phenomenal."
"Alicks decorated the cake with thistles, shamrocks and tartan ribbons. It looked stunning and was much photographed by all the guests."
Cons:
"Maybe he knew it wasn't his best work I don't know."
"But I found out prior to collecting the cake that he only did green sponge which I expressed I wasn't happy with."
"I believe that while the cakes taste like cake the design in my opinion has got poor."
"I just feel that a professional shouldn't have bit of paper out of ur printer celotaped onto sticks that are showing..."
"Got the deal through Groupon for what was supposed to be 12 Cupcakes - absolutely joke they were all plain sponge fairy cakes with a bit of icing and a touch of jam on them - not even worth £9.50 and they tasted vile."
"Unfortunately, the cake looked nothing like what I had ordered and the (very little) filling in the choux was certainly not what we had asked for."
"He refused to rectify and said it would be fine."
Taste and Quality
Pros:
"The best cupcakes I have tasted!!!!"
"None were over-sugary or too fancy, just simple, flavoursome, and most enjoyable."
"It looked and tasted amazing and all our guests loved it."
"The sponge and icing tasted great."
"The cakes were absolutely delicious (hand delivered by Alicks himself) and my wife was delighted."
"Not only did the cake look good it tasted beautiful too. Very soft and flavoursome."
"Alicks delivered... As the cake matured the cake tasted even better."
Cons:
"Sadly, most of the cake ended up in the bin. It was not at all worth the which I paid for the cake which was meant to feed 15 people."
"The second was supposedly a Red Velvet cake, but was not even red all the way through, much less actually tasting like red velvet, or even chocolatey at all."
"Very unprofessional and will be reporting to trading standards."
"Got the deal through Groupon for what was supposed to be 12 Cupcakes - absolutely joke they were all plain sponge fairy cakes with a bit of icing and a touch of jam on them - not even worth £9.50 and they tasted vile."
Delivery and Responsiveness
Pros:
"Ordered a cake for my Partners birthday Alicks Fraser was very friendly and provided a fantastic cake which they were able to deliver at a requested time slot."
"The cake was delicious and looked beautiful, and it was delivered to my doorstep exactly when I asked for it."
"The delivery service is super reliable and convenient!"
"Alicks personally delivered the cake to our party venue."
"He delivered the cake directly to the party venue which was very helpful."
"The bakery were able to deliver the cake at the restaurant of our choice."
"Stunning cake. Tasted super. Made a wee boy in hospital's day back in September. Amazing service with a delivery to the Sick Kids hospital on a Sunday."
Cons:
"Overcharged us and kept changing his mind on prices, no contract, no invoice sent even though we had asked."
"Final payment was due a month before our wedding, and he FINALLY got in touch with us a week before our wedding once again asking us our final numbers/flavours and claiming he didn’t receive our emails."
"I purchased a groupon for here for 12 cupcakes, I ordered cupcakes and selected a pick up time via the online portal, had no confirmation so I emailed again and still no confirmation."
Dietary Accommodations
Pros:
"I loved my Wedding Cake. Quite simply the best I have ever tasted and the design look even better than I could have imagine. Very professional and they could even cater for my all quest. Gluten/Wheat and Egg Free and Vegans."
"Can't recommend enough. Asked Alicks if he could bake a dairy, egg & soy free birthday cake with an elmo design for my 1 year old and it tasted & looked amazing!"
"The cake was gluten free so my daughter could eat it as well but it did not taste any different to a normal cake, everyone who tried it enjoyed it."
"Finding an edible vegetarian cake without eggs is very hard until I came across Licks Cakes."
"Had very tough dietary requirements and Licks made cakes that tasted so good no one could tell."
"Also he makes vegan and alternative cakes which is great."
"For anyone looking for a vegan cake, or any cake at all, I would 100% recommend Licks Cake Design."
Cons:
"But I found out prior to collecting the cake that he only did green sponge which I expressed I wasn't happy with."
"The second was supposedly a Red Velvet cake, but was not even red all the way through, much less actually tasting like red velvet, or even chocolatey at all."