mydentist, Abbey Parade, Wimbledon Reviews Summary

Staff Professionalism

Pros:

• "Polite and friendly service from first point of contact."
• "The dentist was brilliant, well done to all of the staff, I'll have no fear of future appointments."
• "All the staff are really lovely and I found Nadine, my dentist, really understanding and empathetic."
• "The reception staff Sabina and Millie were welcoming and efficient, making the check-in process a breeze."
• "I have been to this dentist a few times and every time I have been pleasantly greeted by the receptionist and they are ever so helpful."
• "Dr Ayesha Qayyum and Ashleigh provide an amazingly professional dental service at MyDentist Wimbledon."
• "The staff are very polite and professional."

Cons:

• "When I explained what had happened it seemed like the receptionist didn't believe me."
• "Horrendous first visit in which I was rushed on and out as an NHS patient."
• "Unfortunately the staff here have the sole intention of misleading clients to force them into an appointment."
• "Rude, obnoxious, arrogant, egotistical dentist who belittles you and speaks down to you in a patronizing, condescending, rude manner."
• "No one is professional in this practice, they have messed me around."
• "rude receptionist, did not even acknowledged me when she come in."
• "Receptionist was extremely rude and patronizing, so I'll be more than Happy to find a new dentist !!"

Appointment and Scheduling

Pros:

• "I go for check ups every 6 months and I’ve only had one treatment done and that was a filling and they did it while I had my check up which saved me time and money."
• "Registered as a new patient."
• "Went for dentist appointment, but with traffic and buses I was 25mins late, I was surprised when asked to go in without waiting."
• "Also we had a quick appointment for next day."
• "Our family dentist and dental practice! Keeping up excellent standards, very happy with the care received so far!"
• "Registering with mydentist was so simple and straightforward."
• "I always find it easy to book and appointment and never have to wait long for one. I like the online booking system."

Cons:

• "I tried to make an appointment quickly to have the treatment because I couldn't stand the pain but there wasn't any free slot for me and I had to wait 3 weeks."
• "They refuse to do it and asked me to come when I will be in pain."
• "Been trying to get an appointment for my mum for weeks."
• "AVOID AVOID AVOID I am seriously disappointed and disgusted with the treatment I received."
• "Terrible service left 3 messages and no one called me back."
• "Never received notification that appointments were running late in spite of calls to check I was coming."
• "Attended app't today to be told that I don't have an app't and I was logged as a no-show for yesterday's app't."

Treatment and Care

Pros:

• "Then the extraction by Nadine was impeccably completed with nip pain or fuss."
• "I saw Dr Mansoor for deep cleaning which was done brilliantly without anesthetic."
• "Excellent, fantastic hygienist here."
• "Dr Mansoor is AMAZING with children."
• "Big thanks to the dentist, Nadine Salam and her colleague Wisam Ibrahim. I experienced the most wonderful treatment of the year."
• "So pleased that I found this dentist I was worried about a tooth extraction but Fatima was superb the tooth was out before I knew it."
• "I never felt pain while she was treating me."