Address: Cardinal Park, 9 Grafton Way, Ipswich IP1 1AX, United Kingdom
Phone: +441473236331
Rating: 3.2
based on 177 reviews.
Order Accuracy
Pros:
"Upgrade to 3 stars following recent correct order."
"Always have a laugh and a joke in here sometimes you'll get a free milkshake but not all the time depends who's on and how long you have to wait it is better to check the quantities of your food if you have a big order just in case they've missed something out other than that they are friendly and helpful."
Cons:
"I usually get excited at the prospect of KFC. However, all five times I've patroned. I've never left with everything I paid for."
"Food missing from order (hot wings) cold chips."
"No gravy with my meal, also forgot the bbq dip with the meal."
"Didn't get everything we had ordered in a regular size chip bag there was 13 chips and no more."
"Asked for an 8 piece boneless feast and we received 7 pieces, no dip bar (comes with 4 dips), no wipes, no salt."
"Half the time we visit this KFC they have sold out of something, even chicken on occasion! Rarely do we receive our complete order."
"This KFC often forget parts of our food and we don't realize until we get home."
Staff and Service
Pros:
"Staff always helpful and polite."
"Had a nice meal, was really impressed with a young man called Hayden. Polite, efficient and a real credit to this restaurant."
"The service was very quick."
"Brilliant service, good food and quick service."
Cons:
"Completely unapologetic staff."
"The server was belligerent and basically threw my ketchup at me."
"Terrible experience due to the staff being very rude..... they definitely need to learn to be nicer to their customers ......"
"Rude and abrupt staff that have no concept of customer service."
"Service rude, could hear swearing at the window."
"Absolutely terrible customer service, bins not cleared."
"This place is a joke, staff are rude, they're more worried about talking to each other then actually serving customers."
Cleanliness
Pros:
"Also nice inside usually less busy inside I've found personally."
Cons:
"Also restaurant looking dirty and untidy so Felixstowe road was fantastic service if I could give them— 10 I would have done so."
"The floor looked like it hadn't seen a broom all day."
"Floor is absolutely filthy outside and stinks of dirty cooking oil."
"At the time I was there the place was dirty, toilets where messy no hands wash gel, litter everywhere, on table's on floor, inside and outside."
"Bins were overflowing onto floor, toilets had no paper."
"The shop was dirty and full of grease that I almost fall over."
"Floor is absolutely filthy outside and stinks of dirty cooking oil."
Food Quality
Pros:
"The usual high quality of fried chicken that we love."
"Even though our order took a bit longer, they totally made up for it when we tasted the food."
"Pretty busy but food is really nice... i mean it's KFC it has standards and this is like most KFC restaurants."
"The food was sooo good, and the staff was beyond friendly."
"The food is great."
"Who doesn’t love a bit of KFC? Here I particularly like because the size of the chicken is always quite hearty and they offer lots of coating on the chicken which can sometimes be sparse in other restaurants."
"Chicken pieces and mini fillets were delicious."
Cons:
"Greasy chicken with floppy and partially uncooked batter."
"Worst KFC I’ve ever had. I’ve ordered 3 times and every time all the food is hard and cold."
"Chicken was dry and rubbery totally un-eatable, my complaints fell on deaf ears as they never even tried to resolve it."
"They do not serve heated food, they have to reheat it most of the time and it tastes like cardboard."
"It's mostly inedible and tasteless."
"I’ve had KFC over the years from back in the 70s..but I must say it’s the worst it’s ever been soggy fries are standard oven chips not the normal fries they use to be."
"Sometimes they have no bread buns, sometimes the card reader doesn’t work and today they had no boneless chicken...... A KFC..... With no boneless chicken!"