Rock and Rose Richmond Reviews Summary

Service

Pros:

• "Service is exceptional, with staff displaying deep knowledge of the menu."
• "Staff are social funny and professional always go above and beyond."
• "The service was excellent, our waiter really looked after us."
• "staff are friendly and welcoming"
• "All staff were friendly and smiley."
• "The staff were perfect. The food was perfect, the setting was perfect."
• "The staff were really accommodating and helpful, the food was lovely, the drinks were brilliant, and the price was reasonable."

Cons:

• "The service was exceptionally poor where we had to ask our waitress five times for water!"
• "They were severe delays with taking food orders."
• "Our waiter was surely and uninterested"
• "The waitress, behind my wife's back, shook her head and had a facial expression of obnoxiousness"
• "After being there for about an hour, the manager came over to our table saying we were lucky we weren't charged because we didn't order food, only drinks."
• "It took 40 minutes for them to arrive"
• "The service I received during the booking Process was not continued on the night At all."

Decor & Ambience

Pros:

• "I loved the ambience and quirky decor."
• "a great place to be after the lockdown"
• "Lives up to the (considerable) hype."
• "I loved the decor, it was a modern safari theme that was quite relaxing."
• "Wonderful wonderful wonderful...Beautiful decor really funky mixed with antique."
• "Decor was unique and with the plants created a lovely ambience."
• "The atmosphere was great and the decor was exciting to look at."

Cons:

• "Absolutely no hospitality what so ever"
• "We won’t be returning."
• "We aren’t coming back unfortunately."
• "The same tired internals remain. Outdated, worn and tattered."
• "The only friendlies were the guy behind the bar and the guy busting tables."
• "Even though it was 'happy hour' for cocktails you only got £2 off certain ones which I don’t consider very happy!"
• "Looking up at the restaurants name from the street side it looks tired, old, weathered and just plane ugly, hideous in fact & certainly not worthy of its location."

Food & Drinks

Pros:

• "Great food and delicious cocktails."
• "Food is delicious!"
• "The lamb shank massaman was outstanding not to mention tender as hell and plentiful."
• "Continues to be one of the best restaurants in West London with great cocktails"
• "Great place, great food, great service, what more could you ask for after a long walk in Richmond park?"
• "Cocktails what you never drink before."
• "The food and drink were very nice."