Smart Homes Reviews Summary

Customer Service

Pros:

• "Debbie Guest was a pleasure to deal with, always returned my calls and responded to e-mails on the same day, often within an hour of me sending a query."
• "Dawn from Smart Homes gave us every assistance when my son was purchasing his first apartment."
• "With regular inspections of the property and good communication between Smart Homes, myself and the tenant I couldn't fault the efficient service I received."
• "There was clear and constant communication throughout the entire process, meaning we were always up to date with any developments without having to chase for them."
• "A big shout out to Debbie Guest in the after sales team who's care, patience and support was truly appreciated."
• "Smart Homes (acting for the seller) went above and beyond in their customer service even when we were only at offer stage as buyers."
• "The team communicated with us regularly at every step of our chain and were very supportive at stressful points."

Cons:

• "If we missed the weekly call because we were busy then there was no follow-up call."
• "However during sales, communication was very hit and miss."
• "We went for weeks sometimes without any communication due to missing the weekly call and felt rather on our own at this point and not knowing what was going on."
• "Getting information, progress or even a response was frustratingly difficult."
• "The referencing process for buyers is non-existent, lost money in the end, just about got it over the line."
• "We were shouted at by our sales progression rep, phones slammed down on us, accused of sabotage, provided no support or advise."
• "Sold my property in Sheldon through smart homes, was ill-advised, informed late on important goings on, messed around and generally lied to about the sale completion to ensure we stuck with them."

Professionalism

Pros:

• "Louise oozed professionalism, personality and patience, an absolute delight to deal with."
• "At every stage professional and efficient and dedicated to seeing transactions through as expeditiously as possible."
• "Debbie Guest was very professional and constantly kept us informed to what's happening."
• "His professionalism with liaising between myself and the buyer was outstanding."
• "Gin was amazing and secured the completion but also made the process easier and less stressful with her lovely personality and professionalism."
• "The care and attention delivered by Warren and the whole team was absolutely brilliant from start to finish with a high level of professionalism."
• "Very approachable, supportive and helpful."

Cons:

• "No negatives mentioned specifically about professionalism."

Support and Guidance

Pros:

• "An initial honest and extensive discussion with Jamie, giving us sound advice and allowing us to benefit from all his experience."
• "I am very happy with my experience with the Smart Home company, our correspondent is called Helen and she was especially helpful and guided us throughout the journey."
• "The amazing Helen who looked after us from the Sales progression team (she is fantastic at her job)."
• "Helen was relentless in chasing everyone down and smoothing the process."
• "Thank you Dawn and the whole team at Smart Homes."
• "The team are really friendly and we developed great rapport which meant we were able to speak frankly and get the support we needed."
• "Helen took the time to get to know her clients, supporting and guiding with great professionalism and empathy when things weren’t always going to plan."

Cons:

• "Little advice was given about sale price once it was on the market, and it was during a difficult time in the market place."

Responsiveness

Pros:

• "Debbie helped me buy my first property, she was amazing."
• "Throughout the whole process Smart Homes answered calls and emails and replied promptly, always within a few hours."
• "The weekly progress updates via a phone call were useful."
• "Debbie was quick with responding back to us regarding any enquiries."
• "Both the sales team and the sales progression team have been absolutely superb, always on hand and proactively providing updates."
• "Helen in the sales progression department was so responsive and clear throughout, and almost never needed chasing for updates."
• "Gemma at Smart Homes really went above and beyond to touch base with all parties and collate meaningful updates."

Cons:

• "Honestly our experience couldn't have been worse."