Motorpoint Glasgow Reviews Summary

Customer Service

Pros:

• "Customer service over the two days we have been dealing with Motorpoint Glasgow, was second to none."
• "The staff were very polite and helpful and knowledgeable in the cars they had on offer."
• "The customer service agents I dealt with were very professional and the workers in the Glasgow branch were also really helpful."
• "Everyone was helpful, friendly and very professional."
• "The staff were great, Oliver, Vicky and Cath provided exceptional customer service."
• "Excellent service. Very friendly and easy to deal with. Would highly recommend."
• "I would highly recommend this company they have made buying a new car a completely pleasant experience compared to other car companies I have used in the past!"

Cons:

• "During this time, I called several times on the helpline, where the consultants promised to check what was happening and call back what never happened."
• "Useless. Home delivery was messed up on two occasions and not a single apology or mention of reimbursement for the extra week I've had to insure my old car for."
• "After care from Glasgow customer service manager was appalling."
• "Once motorpoint were advised of this major fault, it was passed to customer care who have been extremely unhelpful and couldn’t care less."
• "The customer service was atrocious."
• "No one has taken responsibility or even apologised throughout all this. Instead I was asked to apologise for raising my voice after they ****** me around for a week."
• "Not the best customer service. Guy on the desk couldn’t be more uninterested."

Sales Experience

Pros:

• "Good knowledge of their product and a nice informal environment, no 'hard sell'."
• "I'd recommend Motorpoint to anyone looking for a new car, based on the level of service and competitive pricing."
• "Recently bought a new car from here. Had been to many dealerships who were either not interested at all or were too pushy, but here there was the right mixture of assistance without the pushy sales!"
• "Cannot recommend Peter Smith at Motorpoint Glasgow enough. Absolutely no pressure from him at any point and was helpful with all queries."
• "Great staff, no one hanging over you trying to pressure you into anything."
• "Picked up a great car at a great price yesterday. Service from Gary was professional and there wasn’t any pressure for the sale."
• "Very welcoming environment and free complimentary tea, coffee or soft drinks."

Cons:

• "Traded in one car for another but Motorpoint didn't clear off outstanding finance on the trade in so paying for both vehicles."
• "Shocking giving a false security as to finance has been past they tell you to insure the cars then they ask for 3months bank statements."
• "Basically you'll be palmed off to the work experience boy/cafe assistant/window cleaner to finalise the sale."
• "The staff wouldnt/couldnt bring the APR under 9% which in this day and age is expensive."
• "Then they lost the sale. The advisor said ‘no problem for you to go home and talk it over with your husband to see what he thinks of it all’."
• "Terrible service for a customer who has purchased over a dozen vehicles from this company."
• "Motorpoint - the smiles stop the second the commission does."

Vehicle Condition

Pros:

• "This is the third time we have exchanged our car at Motorpoint and each time it gets easier."
• "Got paid exactly what I was quoted and had money in my account within 5 minutes of sale."
• "I will definitely buy again from Motorpoint and would highly recommend."
• "I had a 5 star experience of dealing with the Glasgow branch of Motorpoint. Excellent service pre and post purchase."
• "Car in excellent condition as far as I am concerned a new car with only 4.5K on clock at a very reasonable price."
• "Recently purchased a used car from Motorpoint and very pleased with both the car and the price."
• "Recently purchased my nearly new car from Motorpoint and very pleased with both the car and the price."

Cons:

• "Only wee downside was a lack of car mats which I had expected as standard on a 9 month old car."
• "Bought a car from the Glasgow branch, picked it up the day after and not even 2 hours after taking it home the car was undriveable and wouldn’t go into gear at all."
• "The car has scratches all over and it just saddens me that rather than being truthful that the car has some marks they were hidden."
• "Having had the 2019 (69) Corsa for 6 days, there are issues with the front steering/axle or springs."
• "After a couple of days driving I noticed that the brakes were grinding so took it to kwik fit for a free brake check. They found that all the brake pads were at minimum safety level and two of the brake rotors also needed replaced."
• "Avoid Glasgow store. I bought a BMW 1 Series and it seemed like a good price but it had various safety issues."
• "Having purchased a vehicle from Glasgow last year which was transported from Wales it has now become evident that before I purchased the car that it has had paint work done to it of a substandard quality as micro blisters have appeared."