Turtle Bay Walthamstow Reviews Summary

Customer Service

Pros:

• "Absolutely loved it. The customer service was perfect."
• "Service was brilliant food was delicious 😋 and the reggae rum went down well we all had the jerk warp 10/10."
• "Hannah was really helpful with helping us choose the drinks as it was our first bottomless brunch, the flow of the drink was really fast."
• "However our waitress Hannah was amazing. Very fast service, always asked if we comfortable and how everything was. Incredible service from Hannah."
• "Rebekah served us food and drink today, and was very pleasant and polite and got us whatever we needed promptly, so big up to her."
• "Atmosphere and service were exceptional!"
• "The customer service in this restaurant was really good and was essentially what made me decide to try out this place in the first hand."

Cons:

• "The server was exceptionally unhelpful, grumpy, miserable and lacked communication skills as he just grunted or mumbled."
• "The manager was also ignoring customers and was unhelpful."
• "Service was generally good though my server asked me 10 min after already ordering my main meal if I was ready to order."
• "The service was then incredibly slow...took 30mins before we were able to be served and with an 1hr and 30 min clock on the table it was a waste of good time."
• "Extremely disappointing service overall."
• "Honestly never coming here again the service is beyond awful."
• "Service was also lacking, wasn't prompt at all. Servers tend to be very nonchalant and laid-back."

Food Quality

Pros:

• "The food was so delicious, meat was so tender and succulent."
• "Good plantain portion and of course plantain being plantain … it was nice and sweet."
• "Food was great, came quickly and everyone left full and happy. (After arriving grumpy and hungry!) thank you Hannah 😁"
• "The food was amazing and the service was great!"
• "The food is really good, I'm sure it'll never be as good as back home, but it is close enough."
• "The food was amazing, especially the squid. 10/10!!!! 💕"
• "The food was 10/10 and the drinks were amazing."

Cons:

• "The food was dire."
• "We ordered starters which took ages to come and when they finally did come to the table were stone cold."
• "Food was okay however not that impressive- it lacked flavour."
• "The wings we had for starters were so awful no-one got past a bite of them, the curry goat was overcooked and stringy."
• "Dry food and over priced drinks... Chicken breast a desiccated mass of batter."
• "The 'Jerk Chicken' was cold, the sauce smelt dodgy almost like rotten food + vinegar."
• "Food either tasted burnt or of pure spice. Seemed as though there was no use of any other seasoning."

Atmosphere

Pros:

• "Lovely place, we had Leah for a waitress and she is soo good!"
• "I love the atmosphere at Turtle Bay great music."
• "Really nice restaurant atmosphere."
• "The whole restaurant was tidy, clean and in good condition. Even the toilets were well kept which is well worth mentioning."
• "The atmosphere inside is nice and chill with a good vibe to it."
• "Every visit to Turtle Bay is a vibe and can't fault anything, from the service to the cocktail selection."
• "Atmosphere. Lovely. Calm West Indian feel."

Cons:

• "Atmosphere nice except has an awful stench that is around the cooking area which is quite concerning."
• "The atmosphere was passable but they made it so dark that you could barely see what you were eating, although in hindsight I wonder if that is deliberate, considering the quality of the food....?"
• "You can get very crowded and noisy between customers and the music."
• "Unfortunately the overall taste let it down :( It's supposed to be a taste of the Caribbean... there was no spice to the food so everything was pretty bland."
• "The bottomless brunch is ok and a good deal but you can only order one drink at a time and it does take around 10-15minutes for them to prepare a drink, which left me without a drink for my meal."
• "I was on edge about coming to turtle bay in this questionable area."
• "Once upon a time Turtle bay used to be Walthamstow's pride and joy... the food had taken ridiculously long to come."

Value

Pros:

• "It's such a good deal."
• "I would say it is reasonably priced for what you get."
• "3 stars because 2for1 on the drinks was fantastic, the waitress and staff were very tentative."
• "As for cost it added up to 51.60 pounds which is not too pricey, it’s not the cheapest but right in the middle and good quality."
• "Food is also a good affordable price too."
• "It was very good value for money."
• "The cocktails where stronger than other locations and not watered down."

Cons:

• "The restaurant is located in the town centre at the traffic lights so no free parking nearby."
• "Only good for getting cocktails and their 2 for 1 drinks are worth the visit, now to cut down cost, they are adding a lot of ice in their cocktails."
• "Dry food and over priced drinks... Chicken breast a desiccated mass of batter."
• "Cocktails were overpriced, to me, taking into consideration the area, amount etc however not an unbearable price during happy hour."
• "The 3 stars a literally for the cocktails.. Usually made with too much ice and not enough alcohol."
• "Over priced drinks."
• "The food portion is ridiculous there is two spoons of rice only the food is incredibly spicy."